Won't connect to wifi

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  • Updated 3 years ago
I purchased and installed the myq HD520EVG. I installed the opener and everything works except it won't connect to the gateway that came with it. Ive tried everything that people have suggested in here and reset everything and still it doesn't connect. I can add the device and serial number and it will show in places then says I have now places. I've tried this for over 2 hours and nothing.
Photo of Justin


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Posted 3 years ago

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Photo of Dawn


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Justin - I just want to make sure I understand. You have a solid green light on the gateway, you have added your serial number and your garage door opener. Is the door not activating from the app? Or what is not doing what it is supposed to?