Wink not showing door status with 301 MyQ hub

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  • Updated 8 months ago
The MyQ app always shows the status of my garage door correctly, but the Wink app shows the status of the door from days ago. Wink indicates it is connected to the MyQ opener, but it never updates the status of the door. Is this a known issue and when will it be fixed? I will likely return this product because I can't get it to work.
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cheddar

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Posted 8 months ago

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MyQ Community Manager, Employee

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chedder, thanks for the info. Because everything is working correctly in the MyQ App, I suggest contacting Wink for assistance. Here is a link to their support page: https://www.wink.com/help/contact/