Will I have any functionality at all with Genie 2028?

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  • Updated 5 months ago
I received the MyQ as a gift. I've seen many posts and Amazon reviews that mention MyQ is not compatible with my Genie 2028. I understand this.

However, I did see a review that mentioned that MyQ is able to monitor Genie 2028 doors, but it cannot open/close them. That would be okay with me; I care more about the ability to monitor the door status via the app, than the ability to control the doors.

Can anyone confirm this? If it can at least monitor the doors, I will install it. If not, I will have to give it away. The smart controller Genie makes requires hard wiring, which I have no interest in doing.

Thanks in advance.
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Shalin Patel

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Posted 8 months ago

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MyQ Community Manager, Employee

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Shalin, to set your Genie up with MyQ for its monitoring capabilities, follow these steps: install the hub (connect to Wi-Fi), create a MyQ account, add the hub to MyQ account, add a garage door opener, add the sensor, then stop (do not try to learn the garage door opener). Let us know if you have any other questions. Thanks, Chuck
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Shalin Patel

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Ok thanks Chuck. So if I set it up like this, I will be able to monitor the doors via the MyQ app?
(Edited)
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Tuan-Khanh Tran

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Hi Shalin, were you able to get it to work with Genie 2028? I have the same garage door opener and would like to use MyQ with it if possible. Thanks
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Chamberlain Admin, Official Rep

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Hi Tuan,

We checked on this for you and that model is not compatible with the smart garage hub. 
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Shalin Patel

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Dear Chamberlain rep,

We are looking for some clarification on your comments. I realize that the MyQ is NOT fully compatible with the Genie 2028.

However, some people online have stated that the MyQ would be able to monitor the doors, but wouldn't be able to open/close them. In other words, it could tell you the door is open but you would have to close it on your own.

A few months ago in this thread, MyQ employee Chuck said this was correct, and gave instructions above. But now, a Chamberlain rep is saying it's not compatible. 

Can you clarify whether it can monitor the doors or not? I'm just looking for monitoring ability. Thanks!
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Chamberlain Admin, Official Rep

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No problem, Shalin. I'll check on this for you.