Wifi hub, Android & Network connection problem

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  • Updated 4 years ago
I'm getting solid blue or blinking blue after putting in my network password, followed by 'unable to connect to netwrok'. This is my second hub, returned 1st one for same problem. I've now spent long hours with Chamberlain & ATT but no luck. Am now told I need 2.4Ghz router/modem but currently I've Arris NVG589 modem with only 20Mhz Bandwidth, ATT is unable to set it 2.4Ghz coz there is no option for 2.4 or 5 Ghz on this modem. Network in garage is good but bringing hub 1 foot from modem is not helping at all.
Tried wifi set up with 2 types of Samsung and an LG, still same problem.
Please help f you can.
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Way2g

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Posted 4 years ago

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Way2g

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I have 821LM wifi hub.
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MyQ Community Manager, Official Rep

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Hello Way2g, does your network password have any special characters? Have you also tried WPS? To use WPS, you can press and release the gear-shaped button once on the side of the MyQ Garage. Then enable your WPS mode on your router. After a couple of minutes, your router and MyQ Garage should connect. Please let me now if you continue to have issues. 
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MyQ Community Manager, Official Rep

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Update: Way2g, I noticed you mentioned on the LiftMaster site that you are unable to use WPS. Please let us know if you have special characters on your password. Email us at myqcommunity@chamberlain.com so that we can continue this troubleshooting offline. 
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Way2g

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Now connected thru WPS.

Was fooled by ATT techs twice. Had paid ATT tech support $49.00 twice to hook the wifi hub but they failed. Sadly, ATT techs had told me that I cannot enable WPS mode on my router. Got my refunds. I researched then enabled WPS on my router, hooked my Wifi hub and saved myself $$.

I believe the first wifi hub was not bad, 'twas ATT tech who fooled me into thinking their advanced technology was all set up to accept the wifi hub & that the wifi hub needed to be replaced.



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Way2g

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ATT advanced device configuration even states that my router supports WPS setup which "provides a convenient way to add advanced secure WiFi connections for multiple WiFi certified WPS devices to your network". Surprisingly, ATT techs demonstrated that they are ignorant of this.

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MyQ Community Manager, Official Rep

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Sorry to hear about the issues you had getting our MyQ Garage hooked up to your network. Is the unit showing a solid green light now? Has the connection been stable?