I have the same exact problem for a brand new door opener which was installed by an authorized dealer yesterday. Also, it does not seem anything can be saved on the profile page. I have tried to change my password multiple times and yet after saving I cannot log back in. And the Forgot Password instruction that is provided after you get a temporary password is worthless. Yet MyQ is taking a lot of positive credit for 2018 CES show. First get it working before you take credit for it.
Can the customers be provided honest information on this issue? It has been reported about 3 months now. All we are told is that the technical support team is working on it. This can't be for 3 months. When do the software developers (assuming there are any) get to work on this? Thanks.
Using the website:
1.Click on the person icon on the right side of the screen near “Welcome, ______(user’s name)”
2.Change the country a country other than US or Canada. (This will not affect the MyQ account)
3.Update the time zone on the account.
Using the MyQ app:
1.Tap the Menu bars in the upper left corner
2.Tap the account on the bottom of the menu (User’s name)
3.Android: Tap the pencil. Apple: Tap Edit Info
4.Change the country a country other than US or Canada. (This will not affect the MyQ account)
5.Update the time zone on the account.
We have resolved the technical issue resulting in error code 000. You will now be allowed to set the correct time zone, as well as enter and save your state of residence and phone number to your MyQ account. Your MyQ app will update automatically, allowing you to enter the correct info.
Let us know if you have any questions. We appreciate your continued patience as we worked to resolve this issue.