why will the timezone change not take effect?

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  • Updated 9 months ago
  • (Edited)

I have the same exact problem for a brand new door opener which was installed by an authorized dealer yesterday. Also, it does not seem anything can be saved on the profile page. I have tried to change my password multiple times and yet after saving I cannot log back in. And the Forgot Password instruction that is provided after you get a temporary password is worthless. Yet MyQ is taking a lot of positive credit for 2018 CES show. First get it working before you take credit for it.

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avartani2000@yahoo.com

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Posted 10 months ago

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Steven Zedeck

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This person/post has not been replied to in 4 weeks. Don't you think this is rude to ignore for 4 weeks?

Can the customers be provided honest information on this issue? It has been reported about 3 months now. All we are told is that the technical support team is working on it. This can't be for 3 months. When do the software developers (assuming there are any) get to work on this? Thanks.
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MyQ Community Manager, Employee

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avartani2000 and Steven, we appreciate your patience as our technical team works on resolving the time zones issue. In the meantime, you can update your country to one other than US or Canada and change your time zone that way. If you'd like assistance with anything else, please let us know. Thanks, Chuck
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Steven Zedeck

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I have tried several and they all don't work. I get a server error when I try GMT-5, Bogata, Lima, etc. Why does this require 3 months to resolve this. All we hear is that you will let us know when its fixed but that has gone on for MONTHS. Besides, if someone lives in the US why would they want to change to a timezone in Europe or Aisa or anyplace else? I tried other countries in my timezone (GMT-5) but they fail too.
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MyQ Community Manager, Employee

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Steven, we appreciate you sharing this information and we will pass it on to our technical team. We are actively working on a solution. Thanks, Chuck
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Steven Zedeck

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What information do you refer to? You mean they didn't know that setting to GMT-5 wouldn't work? Or Lima? Seriously, is there really a technical team?
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MyQ Community Manager, Employee

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Steven, at this time, this is the workaround we have. We will post updates when we can, but this should work. Change the country to any country except US or Canada, then update the time zone and save. The country will reflect another country, but will not affect the account in any way. 

 Using the website: 

1.Click on the person icon on the right side of the screen near “Welcome, ______(user’s name)”

2.Change the country a country other than US or Canada. (This will not affect the MyQ account)

3.Update the time zone on the account.

4.Click Save.

  

Using the MyQ app: 

1.Tap the Menu bars in the upper left corner

2.Tap the account on the bottom of the menu (User’s name)

3.Android: Tap the pencil. Apple: Tap Edit Info

4.Change the country a country other than US or Canada. (This will not affect the MyQ account)

5.Update the time zone on the account.

6.Click Save.

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MyQ Community Manager, Employee

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avartani2000 and Steven,

We have resolved the technical issue resulting in error code 000.  You will now be allowed to set the correct time zone, as well as enter and save your state of residence and phone number to your MyQ account. Your MyQ app will update automatically, allowing you to enter the correct info. 

Let us know if you have any questions. We appreciate your continued patience as we worked to resolve this issue.

-Chuck