I am having the same issue. If I try to change the timezone from the website, it doesn't change and always says America/Chicago. If I try to change it from my phone, I get a message saying "Server Error (000)"
I have the same exact problem for a brand new door opener which was installed by an authorized dealer yesterday. Also, it does not seem anything can be saved on the profile page. I have tried to change my password multiple times and yet after saving I cannot log back in. And the Forgot Password instruction that is provided after you get a temporary password is worthless. Yet MyQ is taking a lot of positive credit for 2018 CES show. First get it working before you take credit for it.
Very frustrating and even more so seeing that clearly nothing is being done to resolve this issue besides you saying that |Someone will be reaching out to you".... That sounds good but none of that fixes this issue that has been persistent for such a long time.
Using the website:
1.Click on the person icon on the right side of the screen near “Welcome, ______(user’s name)”
2.Change the country to a country other than US or Canada. (This will not affect the MyQ account)
3.Update the time zone on the account.
Using the MyQ app:
1.Tap the Menu bars in the upper left corner
2.Tap the account on the bottom of the menu (User’s name)
3.Android: Tap the pencil. Apple: Tap Edit Info
4.Change the country to a country other than US or Canada. (This will not affect the MyQ account)
5.Update the time zone on the account.
Don't know if these work since I had already fixed mine..
We have resolved the technical issue resulting in error code 000. You will now be allowed to set the correct time zone, as well as enter and save your state of residence and phone number to your MyQ account. Your MyQ app will update automatically, allowing you to enter the correct info.
Let us know if you have any questions. We appreciate your continued patience as we worked to resolve this issue.