Why MyQ doesn't have Bluetooth?

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Hi! 
I use Chamberlain Garage Door Opener with MyQ Smart Hub and Bridge via Home Kit. In my house has happened Internet disruption and Wi-Fi was lost. As a result, I could operate with Garage Door Opener just manually by keyless entry system and remote control, which I, unfortunately, had left inside the garage. If MyQ had a Bluetooth, it would be more convenient, it could be used without Internet access also. For example, August SmartLock has it, and when Wi-Fi(Internet access) is absent I can use a Bluetooth.
Please, think about it.
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Igor

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Posted 1 year ago

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Scott Smith

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Internet disruption should not affect WiFi, they're mutually exclusive. The usable range of BlueTooth negates the need, use normal HomeLink or RF opener.
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Igor

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Hi!
 Probably you don't understand the situation I have described above. I use MyQ app which doesn't work without  Wi-Fi(Internet access). And imagine one thing: my grandma doesn't have a remote control for the garage, she doesn't remember the code of keyless entry system, she Has Just iPhone and use the garage door as the entries to home. When Wi-Fi(Internet access) is absent and MyQ app doesn't work what should she (and I) do?
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Scott Smith

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I understand but your use-case is so obscure that the need does not exist. You're facing a true first world problem where Plan A, B and C have failed. 
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Igor

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:-) Maybe it's just only my problem, I'm always trying to make the world better, and sometimes it happens.
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Michael Parker

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Wifi is not internet. If the iPhone is on the same wifi connection as the MyQ even with internet down you should still be able to open and close the door. Bluetooth range is the real issue here and is a different protocol than wifi there isn’t any failover devices anywhere that I have heard of
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Igor

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Of course, my iPhone is on the same Wi-Fi net as the MyQ, but when there is no Internet access, Wi-Fi doesn't work properly, the MyQ Hub and Bridge are offline, because they cannot be connected to MyQ server. So, in this circumstance, if there were Bluetooth, it would be very useful.
(Edited)
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Michael Parker

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Your phone is not on wifi it’s on your Mobile providers connection can you try on the wifi connection your hub and gateway is connected too I haven’t had the same issue
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Igor

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Of course, my phone was not on Wi-Fi, as I've written above, it's because the home Wi-Fi point lost the Internet access and I tried to use the LTE, but it didn't help. 
I recommend you to simulate the same situation disconnecting your Wi-Fi point (to which your MyQ connected) from the Internet and you would see that without Internet access your Garage Doors, Hub and Bridge would be offline. Even if you try to do that being on the same Wi-Fi net, it would not work.The problem is that you cannot operate MyQ without Internet access via Wi-Fi. Therefore, I repeat, Bluetooth in MyQ would be very useful.
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Michael Parker

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See when you use LTE you are now on a completely different network and internet access to your MyQ is required then. Connect to wifi on your phones and try again I have had it work in the past with internet outages as wifi will still broadcast in the home and if you’re in range it should work
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Scott Smith

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WiFi is not Internet and Internet is not WiFi. They are mutually exclusive of one another. If your Internet is down then it is unavailable via LAN or Wireless LAN (WiFi). 

Internet is offline for whatever reason, ok Plan A is of no use.

Plan B RF, HomeLink or "clicker."

Plan C RF Keypad.

If all these are unavailable, Your ability to resort to a BlueTooth interface that is only available within 30-45 feet and you must have a paired phone that is also charged. If plan B and C have failed your likelihood of being able use BT is pretty low. 

As a former software developer, architect and now product owner, the scenario definitely does not fall within the normal 80/20, 90/10 use-cases to fund for development. Your proposition leads to analysis paralysis with nothing ever being delivered, you have to stop the "what-ifs' and satisfy your user-base. 

A backup Internet connection with another provider and a router that supports WAN fail-over or a smart powerswitch that will reboot devices based on ping timeouts often help resolve commodity Internet issues caused by "modem" or "router" issues. 

https://dlidirect.com/products/new-pro-switch
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Michael Parker

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I do happen to have a pretty robust setup myself but not a remote/auto rebooting power plug like you.

for my network, 2 ISP's into a Enterprise grade firewall with dual up uplink and one LAN port. a 24port managed switch, all three of my access points are PoE with two hardwired to the switch and one connected wirelessly and being fed by a PoE injector.

the access points are giving me Wifi from the equivelient of about 6 houses away.

two servers one running home automation software and a Windows VM other is running my video streamer, photo backup (photographer as a side business)

all the gear for this is held up to 30min of power loss with two UPS's

for LAN devices I have about 19 Wireless devices using various brands wifi bulbs, switches and outlets. for wired about 12 of them.my house is only about 1/2 automated with this set up too.

working on the wife to allow more hue bulbs and wemo switches to add that to the kitchen, bedroom and halls.....one day.

your product looks awesome, sadly it wouldn't work in my situation, never had to reboot my fiber ISP gear or cable modem at all ever. and a power cut to reboot on other server. would love to get my ISP i work for to get those in remote locations...saves sending a tech out, got any that handle DC power?
(Edited)
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Michael Parker

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@Igor...the August locks use Wifi for remote access and Bluetooth for proximity. the wifi also requires the bridge just as the MyQ and other devices.  Bluetooth does have distance issues that some garages would cause due to size and interference caused by doors, walls etc. maybe Chamberlain could market a bluetooth module but a safer and more reliable one is to have a wireless RF keypad as mentioned by Scott they are about $50-100 and almost any will work. mine i bought locally is still running the same battery from 5 years ago and being in Alberta, Canada has had to endure some pretty crazy weather. im amazing. the ABS plastic sadly isnt white anymore since the keypad faces south as my garage does and has been yellowed in the sun.

but that is about the best option for a shoddy internet provider connection.

the thing i would be going after is your ISP for its reliability if its not working well enough for you
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Scott Smith

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Yes they are available for DC as well;
https://dlidirect.com/products/dc-power-controller
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Michael Parker

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I’ll send to my engineering teams they would be buying a ton I work for second largest cable company in Canada. We have lots of remote areas and in winter sending techs is both difficult and dangerous due to weather conditions