Why is the integration with Google Assistant a SUBSCRIPTION service? Does anyone else feel it should be included and FREE?

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  • Updated 3 days ago
  • (Edited)
Why are you requiring a subscription to use this service? It seems like it should be free like virtually all other products that integrate with Google Assistant. Does anyone else agree? Don't 'penny pinch' the consumer for something a robot does!!

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David

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Posted 10 months ago

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WRT

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Did it say subscription fee or just subscription?
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David

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They require a PAID subscription. I feel it should be free/included. Or at most, a one time fee. It feels like buying a pair of shoes...then having to pay $0.01 per month to 'subscribe' to the shoelaces.
(Edited)
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DrVenture

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They're trying to use a very poorly thought out subscription model - PER INTEGRATION. You want google home? $10. You want IFTTT? $10. And those are the discounted rates.  These idiots have been using false advertising and are doing nothing but setting themselves up for a fall. Am eagerly awaiting the class action suit against them.
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Keith Ryder

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Welcome to the Strange World of Chamberlain Customer Relations, where technical incompetence meets marketing idiocy.  Surely, a model of self-inflicted harm for corporations.

As many others have already stated, the very notion of a subscription fee, no matter how large or how small, is anathema to them.  These people, like myself, would not pay Alexa a penny to turn on the lights.  Nor will they pay Chamberlain to open their garage door.

It is an open question whether (a) Chamberlain lacks the technical skills to offer integrated Smart Home support (e.g., Alexa) or (b) Chamberlain is so clueless that it favors a monthly fee even at the cost of lost sales.  Maybe (a) and (b)?
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David Wolder

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I was blown away when I saw this.  I had no idea when I bought this that Google Assistant would be a subscription service.  Everything else I have that connects to Google Assistant is free, including my Arlo security cameras and Hue lights (and these services are much more useful overall!!).  I can't figure out why I should have to pay to ask google home to open and close my garage door (or realistically ask if it is open). 

Absolutely disgraceful.
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robert wijnbelt

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I just bought my new opener today. Had the choice between this one and a Genie. Already regretting my choice. No I formation was given about there being a cost to integrate with Google assistant. Should have bought the Genie.......
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Jon Harris

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Mind blowing that Chamberlain is attempting to charge for this integration! I will never pay for this form of technology! I will purchase a different garage door opener...
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Chase Kehrig

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Hopefully this changes with pressure, silly. Please let me know if you find a free workaround.
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daniel dulude

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Really this 10$ makes no sense what so ever... it’s not the price it’s the concept ... I agree with you guys let’s hope a lawsuit or something else will make them change their marketing strategy
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Too Hughes

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I'm glad I noticed this thread... I have only ever owned Liftmaster or Chamberlain. I am about to buy two openers for my garage doors and this is the first time I have thought to look to other brands. Time to shop around.
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David Wolder

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I know that I now purposely recommend against Chamberlain specifically due to the subscription option. I am surprised they haven't changed this yet.
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Arron

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The Hagens Berman law firm based in California pursues quite a few class action lawsuits against large companies for these types of practices. Given that Chamberlin falsely advertised the product features and the fact that it is clear they have no intentions of honoring their original claims. Several of us should reach out to see if Hagebs Berman would be interested in pursuing our case.
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Mike

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Agreed on all points.  I would have bought a different brand, had I known they were going to pull a stunt like this.  Despite being happy with all other aspects of the opener, I will certainly let my friends, family, and co-workers know about this shortcoming.
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Leny Colangelo

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I'm one of those people that would pay for subscriptions for almost anything. EXEPT THIS!! I will be sure to spread the word in my industry (electrical contracting in Toronto Canada). WHAT A JOKE!
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Terry Leonhardt

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I one time saw an ad for a product like MyQ that did not require you to pay a ransom to use it. Hope I can find that product again.
 
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Richard J Robinson

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Wow I'm glad I did my research first on this before buying. I was about to order two Chamberlain on Amazon today for my parents and myself. Thanks everyone you just saved me from making a mistake.
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Terry Leonhardt

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Good job! The only way Chamberlain will get a clue is to loose sales due to this insane requirement. There are a number of competitors to this, at equal or lower price that all integrate with smart home controllers at no cost.  
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Terry Leonhardt

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As soon as we get spring here, I'll be replacing mine with a garadget controller.
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Abe Erhart

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Just bought it and hooked it up and now returning once I saw there is a fee for Google assistant. I didn't even check to see the cost because even if it is a 1.00/yr it's a dollar too much. What a joke. I will never buy anything from Chamberlain again.
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Saikat Bose

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who ever came up with this brilliant idea of subscription should be fired to cause reputation damage to the company !!
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Terry Leonhardt

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And we have to keep spreading the work that this device has that subscription BS, maybe they will notice it in sales someday.

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vtmsrihari

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Thanks guys for the post. I almost bought one. I am not paying extra for what's should be for free. You lost one more customer.
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Jason l

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Use apple Home Kit - integration is free.  This subscription is beyond stupid and I wont recommend this device to anyone anymore until they cancel it.
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Terry Leonhardt

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But keep in mind, the Apple home kit costs $350 and has less functionality than a $50 Amazon alexa dot or Google home mini. Instead, you could get one of several other door controllers and forget about the insanely overpriced Apple stuff. 
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Jason l

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That’s not true. Apple home kit cost nothing. It just works. On my watch, phone, tv or speakers. I got google speakers just as a backup but seems that was the waste of money.
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Terry Leonhardt

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Sure the app is free so is the myq app. The point is to have control without digging out your phone or fumbling with your watch. Google home and Amazon Alexa are industry standard devices, I can control any other smart devices without paying for a subscription, or have an over priced fruit phone. To me, the waste of money was buying this rather than any one of another products that work with my phone, Alexa, or Google home.
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Jason l

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There is no fumbling for my watch. I don’t even need to lift it up. Google is a great product. This is the only subscription I know of for integration and that’s my problem. No subscription with Apple for some reason.
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Terry Leonhardt

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There is no support for Amazon Alexa, which is the king (queen?) in smarthome control. Even when independent developers came out with a skill that allowed it to work with Alexa, Chamberlain shut them down, why? It is obvious they only intend to have full integration available to apple people. They should market it as an apple only device, I feel they should offer me a refund for the return of this since they seem to hide the fact that they only intend to support apple. In fact I will happily sell my Chamberlain unit so I can use the money to buy a tailwind or nexx, both of which work with google and Amazon, no subscription required and even offer geofencing to open or close my garage door when I get close. 
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Rick Fromm

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Not about to pay for something that should be part of the product price and if not clearly stated as such. It would be nice to have but not worth paying for. Never buying a Chamberlain product again.