Why does the MyQ have to be installed "within line of sight of the garage door?"

  • 1
  • Question
  • Updated 10 months ago
Why does the MyQ device need to be installed "within line of sight" of the garage door?

Lauren from Chamberlain support replied to me that this is because the device and the door sensor communicate via "radio frequency," which at first glance doesn't make a whole lot of sense given that most commonly used radio frequencies can at least penetrate some walls.

Does anyone have an idea of why this is required (if it is in fact required?)  I would like to install the MyQ device outside the garage in a neighboring basement.  Has anyone tried that and if so, did that prevent communication with the door sensor?
Photo of Godmar Back

Godmar Back

  • 8 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Godmar, as I replied on the other thread, the hub and sensors do not need to be in line of sight. They do need to be in proximity and if knowing the radio frequency the sensors use would be useful, I'm happy to track down that information. Lauren
Photo of Godmar Back

Godmar Back

  • 8 Posts
  • 0 Reply Likes
What degree of proximity does the specification require?
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Getting you that info. Lauren
Photo of Jim

Jim

  • 70 Posts
  • 9 Reply Likes
The MyQ Smart Garage Hub (and the older MyQ Garage) needs to be installed within line of sight of the garage door because the Hub provides an audible and visual alert (beeping sound and blinking light), where this alert is to inform persons in the garage door vicinity that the door will be closing.