Why are MyQ light switches not integrated with Wink or accessible through API?

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  • Updated 10 months ago
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Hopefully Kylie or someone else at Chaimberlain can answer.

Why have you not integrated the MyQ light switches with Wink Hub? The garage door is integrated but why not the light switches?

in the past it was possible to control the light switches through the undocumented API. Why have you removed the ability to do that? Do you ever plan to open up the API again?

My MyQ Switches are on some external lights since it makes the most sense to operate those in conjunction with the garage door but there important lights to have integrated with other events. I would like to have the lights turn on if my security system or smoke alarms go off for example.
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JavaWebDev

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Posted 2 years ago

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Jim Wieda

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I have asked as well and have been told by Chamberlain that it doesn't support the lights.  On Chamberlain's sight it says that you can control lights, they aren't saying that it's there's that you can control with Wink.  A bit deceptive.
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JavaWebDev

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The ability to control the lights from third party apps does not appear to be a limitation of the hardware in the switch. At one point SmartThings users were able to integrate control of the garage door opener as well as the lights into their SmartThings hub by going through the undocumented MyQ API. This is most likely how Wink and other third party developers are supposed to communicate with MyQ devices.

At some point the ability to control the lights from the API was disabled. That's not related to the switch hardware that was a decision that was made by Chamberlain.

I was hoping someone could explain why. I contacted Wink a while back and got a pretty vague answer about not coming to an agreement about the switches or something.

I've been trying to get my MyQ switches to do what I want, what many other switches can do, for a long time and I'm frustrated.

The only viable option right now is to replace the MyQ switches with another Wink compatible switch. Most likely the Lutron PD-5S-DV-WH which are very similar in that they don't need a neutral wire and are on/off switches not dimmers. They do work with Wink. 

I'm going to have to spend over $100 to replace the switches after having spent a decent amount on the MyQ switches to begin with. I'm not happy about that so I wanted to find out why Chamberlain decided to not complete their Wink integration beyond just the garage door and turn off API access to the light switches which is making me have to spend money on an almost identical product from another company?

I guess I'm being stubborn because I don't like spending time and money I shouldn't have to. The Chamberlain garage doors are great but over the years I've pretty much lost faith in Chamberlain getting their act together regarding the MyQ switches and other home automation products they've hinted at. They at leasst finally pushed out the ability to schedule lights but it's still not as useful as other vendors and feels like too little too late. 

I was hoping there was a slim chance that someone would come in and explain why they decided to make some decisions that has caused me and many others to hate their experience with their products. I can't figure out why and it seems to be the opposite thing a company that had such a strong market share with openers would do when wanting to expand into home automation.
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Patrick Gormley

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The Wink folks would have to implement the light control. The API does supports them as I have been able to control them using the API using my Google Home. I would also like to see Wink implement them as well.
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Jim Wieda

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Sorry, I'm not following.  How were you able to use Google Home with them.  That's my ultimate goal.  I don't really care if wink or link or whoever will communicate with the MYQ hub.
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JavaWebDev

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Hi Patrick,

Would it be possible for you to post a sample of your code somewhere? I haven't been able to control the lights via the api and what I saw on the smartthings forum it broke for them too. 
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Patrick Gormley

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I am not sure what the forum rules are regarding this. If maybe Kylie can chime in. Otherwise, you can send me an email requesting the info at madmx1234@gmail.com.
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JavaWebDev

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Sent an email. If you didn't get it can you just send it to gmail using username as screenname here? Thanks.
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Patrick Gormley

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@JavaWebDev I responded right away. I resent today.
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MyQ Community Manager

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Please note the correction below. The incorrect information has been crossed out. I apologize for any confusion this may have caused.  

Previous: MyQ Lighting does not work with any home automation platforms as a stand
alone device. 
You must pair MyQ Lighting products to a Wi-Fi garage door opener, MyQ Garage, or MyQ Gateway so the product becomes internet enabled (aka smart phone controlled). Once paired with one of those devices, MyQ Lighting should work with the Wink platform. 

Correction: MyQ Lighting does not work with any home automation platforms as a stand alone device. Only MyQ garage door openers and and MyQ Garage devices work within Winks app platform.

With that said, as we build out new value-adding features and services, we will
continue to evaluate our technology road map to meet user demand. We will take your constructive feedback into consideration and evaluate how we can improve communication for our Lighting products and partnerships. 






(Edited)
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Jim Wieda

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So, If I have a Wink hub, the MYQ lighting will work?  I see the garage doors but no lights. I have many MYQ lights
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JavaWebDev

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Kylie,

I have a myq gateway and successfully connected it to wink and can see and control the garage door. The lights did not get added to wink and there didn't seem to nice a way to add them. If you have instructions on his to add the lights to wink please provide them. From talking to wink support I was told I could not.
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MyQ Community Manager

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I will check on that for you with our customer service team. Quick question before I do so, do your MyQ lights work when you use just the MyQ app?
(Edited)
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JavaWebDev

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Yes my lights work fine through the MyQ app as well as the remotes.
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MyQ Community Manager

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Okay. I will reach out to my product support team and ask them to explore your issue further. 
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Jim Wieda

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Oh yes they work fine.  They all show up on my MyQ app.  It only shows Doors on the wink APP.
(Edited)
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MyQ Community Manager

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Hi everyone, I apologize, I was misunderstood information that was originally provided to me. After investigating this further with my tech support team, I learned that MyQ Lighting does not work with Wink. Only garage door opener accessories and MyQ Garage. I will make a correction to my comment above. I apologize for any inconvenience this has caused. 
(Edited)
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JavaWebDev

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Can we go back to my original question as to why chaimberlain decided not do the integration with wink for the myq switches?
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MyQ Community Manager

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At the time that the partnership was created, Wink had other lighting partners in place. 
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JavaWebDev

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I'm not sure what that means. Wink has about 10 lighting control manufacturers it works with not counting the many zigbee and zwave devices. It's not like they're limited to just one. There are only a few possible reasons I can think of for not integrating the lights... Chamberlain didn't want to spend resources developing the feature or the amount of resources needed to support third party apps seemed like too much. Wink didn't want to put the time into it. Or there were fees to get more devices on wink that Chamberlain didn't want to pay.

There's been talk on this site from at least 2 years ago hinting at new things and features on the roadmap but no information has been shared and the only new feature is the ability to schedule the lights to come on and off. That took a long time to get and it's lacking the sunrise/sunset options most other smart switches have these days.

It's frustrating because the switches are REALLY good. They don't need a neutral wire. They can be controlled via the garage door opener or remotes even if Internet access is down. They work perfectly with a single LED light which some switches can't handle. As far as non-dimming smart switches, at the time I bought them they would have been the best option if only they integrated with other home automation technologies. There's still not much that compares with those qualifications. The ability to integrate with other apps is there, at least it was at one point.

It just doesn't make any sense to me why you would waste such a good product like that.
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Jim Wieda

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Kylie,  Thank you for your efforts.  Please ask your support team to put a disclaimer on all of there partner advertising.  In each and every partner reference,,, It states that you can control lights.  It does not say that MYQ lights are not available for control.  It states an insinuation that it does cover Chamberlain lights.  To anyone looking at the ads they would assume as you yourself assumed that they would work.  This is Extremely deceptive.  I purchased 10 MYQ lights thinking that they would work with another system and integrate with Google Home.  That's quite an investment to then find that they don't work.  Here's a link to the Partner advertising that I was referring to http://www.chamberlain.com/quirky-wink-partnership 
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MyQ Community Manager

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Thanks for pointing that out Jim. I will work with my team immediately to have that corrected. 
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Michael White

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Still not corrected, has any action been taken?

Will the MyQ light switches ever be integrated into Wink, or do I have to scrap them and buy compatible switches?
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MyQ Community Manager, Employee

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Michael, I'm working to get you an answer. Hope to have something for you shortly. Lauren
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Michael White

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Thank you Lauren, I look forward to your reply.
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MyQ Community Manager, Employee

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Michael, thanks for your patience. Requests for Wink integration into MyQ light switches have been made, but at this time I have no schedule on when Wink support in these devices will be available. I promise to keep you up to date on this issue. Lauren
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Lance Allen

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I completely agree with Jim above. VERY deceptive.
I now have a wink 2.0,  and 2 MYQ lights switches and 2 chamberlain garage door openers. I can't do anything with the light switches. And very limited on the door control interactions.
Picked up a Lutron Caseta lightswitch, just to prove to myself that I wasn't missing something. Alexa integration, ifttt integration, full Wink control.

If I could do it all over again, I would go with a different vendor than Chamberlain.
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Kenneth Shafer

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I would also like to express my disappointment to learn I can't control my Myq switch through Wink. I too thought from your marketing materials that this WOULD be the case. BTW I see from previous comments this has not been corrected and it has been over 4 MONTHS!
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Tim Rosenquist

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Adding my voice to the "please let me control MyQ lights with Wink" crowd. The automation capabilities in the Wink ecosystem far outclass the simple schedules offered in the MyQ app. I am anxious to be able to turn on a MyQ light with one of my Wink motion sensors.
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MyQ Community Manager, Employee

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Tim, at this time, there is no schedule on when Wink support for MyQ lights will be available. I will provide updates as I have new information. Lauren
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Matthew Reed

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Home automation in general is an absolute mess in terms of needing gateways or pieces/parts and Chamberlain/MyQ only adds to the frustration with their inability or unwillingness to allow their LIGHT SWITCHES to be controlled from the Wink system.  I have a considerable investment in Chamberlain products and integration is what their documentation indicates.  The level of patience people have for this type of misleading 'words' from Chamberlain is incredible.  CLEARLY they have no intention of ever making their lighting controls integrate with other vendors.  Pass the word! Friends don't let Friends buy Chamberlain products.