CANADA: When will the MyQ Garage and Sensor be available?

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  • Updated 8 months ago
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When will the new MyQ Garage and extra door sensor be available to ship to Canada.  The HomeBridge was shippable to canada so i'm not sure what's preventing the MyQ Garage and door sensor from being able to ship to Canada.  
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Terrence Madhosingh

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Posted 10 months ago

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MyQ Community Manager, Employee

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Terrence, while this is certainly in the works, I don't have a timeframe at this time on when these will be shippable to Canada. I will post an update on this as soon as I can. Thanks, Lauren
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Ian Collins

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Seriously? Can’t you set up another SKU and load them on the same truck heading north? Its pretty small. I’m sure there is a little unused corner of the trailer you can tuck them in and nobody would mind Or at least make it orderable on line to Canadians from your website. There are black market guys selling these things on Amazon for 3X what you are charging on your website.
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rttrembl

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The lack of communication is disappointing to say the least. I'm going to return my Smart Hub and review options from more customer-oriented companies.
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Ian Collins

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Makes me want to import a few hundred and sell them at a reasonable cost to Canadians.  Paying 3X to some pirate in the US is ridiculous.  I am sure the Chamberlain dealer community in Canada are getting an earful.  If I didnt already have two Chamberlain openers I would buy something else. 

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rttrembl

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Any update on status for Canadians?

Alternatively, is there a way to make older generation sensors work with the new product? This is extremely annoying and I am immediately regretting my purchase.
(Edited)
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Ian Collins

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rttrembl I just saw that Best Buy Canada is taking "pre-orders" for it on their website for June 1st 2018 delivery.  Limited quantities. 

https://www.bestbuy.ca/en-ca/product/chamberlain-myq-garage-door-sensor/12323671.aspx?&cmp=knc-7...
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Terrence Madhosingh

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This is now available to Canadians. Yet no update provided by the moderators as indicated.
(Edited)
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Terrence Madhosingh

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Nevermind, you can select Canada for address information but it actually won't let you checkout.  Says the product is not available in your country based on address information provided. Good lord.
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Ian Collins

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What company’s marketing group thinks to sell the Smart Hub and sensor package but doesn’t sell the second sensor which likely 50% of the users in Canada need? You can buy it on Amazon.ca but the price is more than buying the Smart hub and sensor combo. I might just do that and have a back up Hub. Somebody at Chamberlain needs to give their head a shake.