When will I get my free myQ for being a previous purchaser?

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  • Question
  • Updated 1 year ago
I replied to the offer to get a free unit, have not heard anything.

Robert Wenig
127 Grove Ave
Corte Madera, CA 94925
robert.wenig@gmail.com
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Robert Wenig

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Posted 1 year ago

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MyQ Community Manager, Official Rep

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Hi Robert, this offer was made available only to those who joined the MyQ Community on or before 9/30/17. We hope you’ll become an active member of the Community and take advantage of any future promotions that you find valuable.  Chuck
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Andres Nava

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I Joined on the 24th of February, 2017, and I too have not heard anything. I also have a confirmation email supporting my claim, but my profile says I joined this past October 11th which is absolutely incorrect. Heck, I submitted the application for the free home kit MyQ gateway way before October 11th. What’s going on?
(Edited)
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MyQ Community Manager, Employee

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Andres, I'll see if your submission has made it through. Give me a little time. Lauren
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Robert Wenig

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I joined the community well before 9/30, I replied to the offer within the timeframe,
I think you website may have been screwed up because it would not properly accept addresses.

Today, I reset my password -- so it shows that I just joined the community today -- which is wrong.

I joined the community on August 5, 2017 -- I can send you the intro email if you like.

Please help me.

Robert Wenig
127 Grove Ave
Corte Madera, CA 94925
robert.wenig@gmail.com
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MyQ Community Manager, Official Rep

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Hi Robert - if you could send the confirmation email from August 2017 to social@liftmaster.com, that would be helpful.  Thanks, Chuck
(Edited)
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Todd Sorensen

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Also just as an FYI, when I filled out my form to receive my free unit, I noticed it was worded that there will be no status updates on them, nor confirmations if your application was accepted or not, only that units would ship in 6-8 weeks from applying.

Not sure you're going to get much in terms of information, but if you do, please let me know so i can broach the subject as well.

I went so far as to copy the entirety of the web page, and email it to myself since I found it interesting they felt they didn't need to include confirmations of any sort. 
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MyQ Community Manager, Employee

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Todd, thank you for your comment. The system is not set up for confirmations. However, if you completed the form and are eligible, you're all set. Units are set to ship in the next 3-4 weeks. Chuck
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Michael Parker

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Chuck its been about 4 weeks since i sent mine in whats the eta for us Canucks up in Canada?
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MyQ Community Manager, Official Rep

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Hi Michael, your MyQ Home Bridge will also ship in the next 3-4 weeks. Units to Canada will go out at the same time.   Chuck