Wall switch doesn't turn light on

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  • Updated 1 week ago
My 965ec remote sends a signal but the light won't turn on. When I try to manually active the light switch, it won't turn on either. The switch is barely 3 years old. The remote works perfectly for the garage door.
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Lisa Brady

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Posted 4 months ago

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Chamberlain Admin, Official Rep

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Hi Lisa,

Thank you for contacting us. We'll look into this and see if there is any additional information that we need. 
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Lisa Brady

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After months of no response and trying repeatedly for assistance through customer service it has been discovered the unit shorted out despite being installed by a professional electrician. Lasted less than 3 years.