Waiting for Device?

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  • Updated 2 years ago
Just purchased a myQ Gateway to control my myQ enabled opener.  Gateway connects to Internet (Green LED) and I follow the directions to add device, but it just times out "Waiting for Device"?  The strange thing is that the Gateway seems to connect to the opener because the opener light flashes and I get a blue LED on the gateway, but the app and web page never acknowledge it?    Any ideas?   
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Gipper

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Posted 2 years ago

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Gipper

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Chamberlain support suggested my Internet Gateway was bad and to get an exchange.  I exchanged it and the new one does not even boot up. Whoever is in charge of these should be fired.  What a piece of junk.  Returning this one and washing my hands of this malarky.  
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MyQ Community Manager

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Hi Gipper, 

Check out this manual for tips and tricks. If this doesn't help you solve the issue, let me know and I can have a customer service rep contact you directly. 

http://www.chamberlain.com/CatalogResourcesV3/en-us/shared/files/tucmanuals/114A4608.pdf
(Edited)
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Gipper

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HD930EV

The new Gateway just flashes green/blue three times simultaneously and then all lights go out completely.  I reset it using a paper clip (until yellow light flashes), but no change.  - Thanks  
(Edited)
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MyQ Community Manager

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Sorry, I didn't see that you had responded already and I edited my previous comment. Please check out the manual in the link attached. From what I know, the order in which you connect the devices matters and sometime a spotty internet connection can be problematic 

If the tips in the manual don't work, I'll help get you connected with one of our agents. 
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Gipper

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Thanks, I already tried all that.  Also worked with a support rep yesterday who took me through the same and said my gateway was likely bad and to exchange it.  I exchanged it today and the new one will not even boot up as noted above.    
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MyQ Community Manager

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I've asked one of our engineers to contact you directly via your email address that's associated with your MyQ Community account. 
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chris

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stuck at "waiting for device" from app & web. system refuses to learn even though the yellow light comes on and light flashes as if confirming.