Video of Chamberlain's VP of Connected Devices promising Homekit as a free upgrade.

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  • Updated 1 year ago


I'm not sure how free became $70, but I'd love to hear Chamberlain's thoughts on the matter...
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Tristan

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  • EXTREMELY BETRAYED.

Posted 1 year ago

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Brendan Mallon

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This is the best comment yet, thanks for posting.  I really cant wait for Nest or someone else to make a smart garage opener. The MyQ is terrible, notice in the video how his natural motion was to move his phone away before the app actually finished closing the door? This was due to the fail rate in which the door does not close, so just in case he did not want anyone to see. This video directly shows how terrible communication is, the head of smart technology does not even know whats correct. Lied on live TV and offering a free software upgrade to MyQ users for Homekit, amazing!
(Edited)
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MyQ Community Manager, Official Rep

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Hi Brendan,

As we all know, the technology space is complex and constantly changing. This video was made 2 1/2 years ago and the tech landscape changed during that time. 

-Chuck
(Edited)
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Tom

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"The technology space changed in 2 1/2 years".

You don't make smart phones, you make garage door openers.

Your products don't have a cycle of 2-3 years, they have a lifecycle of 15.

Stop making these comparisons Chuck. They're ridiculous, and only serve to demonstrate how badly you understand the current tech landscape.

That point aside - you've made these same promises publically many, many times over the past few years, so don't try to hide behind "it was an isolated video made a long time ago". You sound like a politician.

The core issue here is -- no one forced you to even make these promises in the first place. Why would you promise something publically if you didn't have a roadmap to deliver?? You did so hoping people would buy your product based on your assurances, which they have!!  Now instead of apologizing you're educating us chumps about the market and how technology changes?

It's responses like this which are fueling the flames of anger across the community. You guys are making things much worse for yourselves by treating your customers this way.
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Tristan

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Exactly Tom. Chamberlain has had an obscene number of chances to make things right, but it seems the only thing they can successfully accomplish is throwing gasoline on the fire. 

Let me spell out some of the things Chamberlain handled in the worst possible way:
  • Taking YEARS to roll out any of the numerous customer requested features
  • Promising a free upgrade to enable homekit that never came
  • Removing the broken "scheduled close" feature instead of fixing it
  • Charging for IFTTT and Google Home
  • Telling customers that you were charging them to "keep costs low"
  • Telling customers that the homekit update promise "wasn't through official channels"
  • Telling customers that the homekit update promise from the VP was "an isolated video"
  • Telling early adopters home much technology has changed in 2 years (trust us, we know)
  • Having corporate twitter refer upset users to the MyQ community for non-existent answers
  • Allowing your idiotic executives to post on social media about all the positive feedback they've received about IFTTT/Home
  • Offering customer $20 off a $70 box that was supposed to be a $0 upgrade as a way to "make things right."
  • Comparing yourselves to completely unrelated industries to justify your subscription charges
  • The generally condescending tone in EVERY response from the MyQ community managers, Twitter account and JoAnne Sohovic's personal tweets.
  • Ignoring and/or blowing off emails to your executives or corporatecommunications@chamberlain.com
 And this one is more of a personal vendetta: 
  • Banning me from your Twitter account for simply expressing my opinion in a calm, professional manner. 
At no point during the events listed above has Chamberlain done anything that could be remotely considered customer focused. I'm sure many users will agree that what would have otherwise been nothing more than a minor annoyance has become a full blown hatred of all things Chamberlain. 
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Tristan

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Also, the fact that a class action lawsuit has yet to be announced in regards to Chamberlain's handling of the "free HomeKit update" is honestly astounding. 
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Christopher Provias

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Maybe it’s class action lawsuit time. Some of us have this working in HomeKit with the help of third party free software. Flawless I may add. Which begs the question; why the need for a $69 piece of hardware?

Answer = $$$
(Edited)
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Tristan

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Chuck and Lauren, 
You may want to let your handlers know that this is about to come to a head and push for some sort of resolution...

Apple has removed any form of hardware requirement to integrate with HomeKit, so there is absolutely no excuse as to why an additional device is necessary. 
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Christopher Provias

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I suggest as a company with dirt on their hands that you open source this for third party software like Home Assistant.