Verification e-mail? Where are you?

Where is the verification e-mail? I registered about 30 minutes ago and there has been no verification email sent to me yet. Before you ask, I have checked junk mail. Also, I control the exchange server and there is nothing in the queue. Also there is nothing being quarantined. So where is the verification email so I can complete the configuration of this device?

The install was otherwise effortless, but this automated process has FAILED and should be instant.

Demetrius Austin

6 Posts
1 Reply Like
FRUSTRATED!

Posted 4 years ago

4 years ago

Demetrius Austin

6 Posts
1 Reply Like

Interestingly enough the community login verification worked as expected.

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4 years ago

Demetrius Austin

6 Posts
1 Reply Like

Still no verification e-mail so I called support. The typical - "we changed our system and you may have to wait 2 days for the escalation department to respond to you." Also, "you may have to buy the gateway in order to receive the verification e-mail but we are not sure yet."

Horrible..

Comment

4 years ago

Dawn

274 Posts
63 Reply Likes

Demetrius,

I am really sorry that you haven't received the verification email for your MyQ account. Can you please send me the email address associated with the MyQ account so I can look into this further? My email address is MyQCommunity@Chamberlain.com

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4 years ago

Demetrius Austin

6 Posts
1 Reply Like

sent an e-mail to the aforementioned address..

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4 years ago

Derrick DaCosta

3 Posts
0 Reply Likes

I'm having the same problem. I don't see my email verification in my inbox or junk mail.

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2015-07-10T17:21:01+00:00

Dawn

274 Posts
63 Reply Likes

Derrick,

Can you please send me the email address associated with the MyQ account so I can look into this further? Also, if you could provide me the approximate time that you registered the account. My email address is MyQCommunity@Chamberlain.com

2015-07-10T22:59:51+00:00

Demetrius Austin

6 Posts
1 Reply Like

I responded as well but the date/time of the registration was approximately 9pm MST Wednesday night 7/8

4 years ago

Dawn

274 Posts
63 Reply Likes

This issue has been resolved. Looks like there was a system issue. I have emailed you both. Let me know if you are still having a problem.

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4 years ago

Demetrius Austin

6 Posts
1 Reply Like

The issue has been resolved and I have programmed the controller successfully. While I still think this was a pretty ridiculous issue, I have to give KUDOS to you for diligently working through the issue to resolution.

Thanks!

Demetrius

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1 person likes this

2 years ago

Jeremiah Johnson

1 Post
0 Reply Likes

I am having the same issue... I cannot get it to register for gmail, but I can for my work email... I do not want to set my account up on my work email so I deleted it. I cannot setup another account on the gmail side because it says a username all ready exists. I have resent the verification code to my gmail email 10x's and still no success on getting it. It is not in spam or junk mail nothing comes at all... Is there a problem with Gmail? Been on hold for 40 minutes - emailed support and nothing.... I have a case number
Case 20170804-273355