Verification e-mail? Where are you?

  • 7
  • Problem
  • Updated 5 months ago
Where is the verification e-mail? I registered about 30 minutes ago and there has been no verification email sent to me yet. Before you ask, I have checked junk mail. Also, I control the exchange server and there is nothing in the queue. Also there is nothing being quarantined. So where is the verification email so I can complete the configuration of this device?

The install was otherwise effortless, but this automated process has FAILED and should be instant.
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Demetrius Austin

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  • FRUSTRATED!

Posted 3 years ago

  • 7
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Demetrius Austin

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Interestingly enough the community login verification worked as expected.
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Demetrius Austin

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Still no verification e-mail so I called support. The typical - "we changed our system and you may have to wait 2 days for the escalation department to respond to you." Also, "you may have to buy the gateway in order to receive the verification e-mail but we are not sure yet."

Horrible..
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Dawn, Official Rep

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Demetrius, 

I am really sorry that you haven't received the verification email for your MyQ account. Can you please send me the email address associated with the MyQ account so I can look into this further? My email address is MyQCommunity@Chamberlain.com
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Demetrius Austin

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sent an e-mail to the aforementioned address..
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Derrick DaCosta

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I'm having the same problem.  I don't see my email verification in my inbox or junk mail.
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Dawn, Official Rep

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Derrick, 

Can you please send me the email address associated with the MyQ account so I can look into this further? Also, if you could provide me the approximate time that you registered the account. My email address is MyQCommunity@Chamberlain.com
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Demetrius Austin

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I responded as well but the date/time of the registration was approximately 9pm MST Wednesday night 7/8
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Dawn, Official Rep

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This issue has been resolved. Looks like there was a system issue. I have emailed you both. Let me know if you are still having a problem. 
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Demetrius Austin

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The issue has been resolved and I have programmed the controller successfully. While I still think this was a pretty ridiculous issue, I have to give KUDOS to you for diligently working through the issue to resolution.

Thanks!

Demetrius
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Jeremiah Johnson

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I am having the same issue... I cannot get it to register for gmail, but I can for my work email... I do not want to set my account up on my work email so I deleted it.  I cannot setup another account on the gmail side because it says a username all ready exists.  I have resent the verification code to my gmail email 10x's and still no success on getting it.  It is not in spam or junk mail nothing comes at all...  Is there a problem with Gmail? Been on hold for 40 minutes - emailed support and nothing....  I have a case number
Case 20170804-273355
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mark

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I’m in the same boat, no verification email.... Someone help!
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Barry J. Anderson

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Same exact problem. Ive tried with three different emails. 2 Gmail accounts and a webmail account and have yet to receive the email.