Update (software version) problems?

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  • Updated 2 years ago
I got an alert today saying the garage door had closed (not opened, nothing else) while we were at work.  When I tried to open the app, it wouldn't log me in (never had that before), and then my Android phone prompted me to update the app, which I did, and now it tells me I don't have anything tied into it.  As far as the application is concerned, my garage doors vanished.  SWEET!

Has this happened to anyone else? Meanwhile, my wife is going home to check if this was a false alarm.
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Devon Williams

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Posted 4 years ago

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Jason

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I have as well, this is no good
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Jason

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now I cant even sign into the app.
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Chris

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I have same problems, too.  No one open or close garage door, but it keep send alert for close, close.  So I updated android myq app.  Now I can't even log-in.  It worked great until this afternoon.  For me, I installed security camera inside my garage, and I can see the garage door was not move at all.
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Jason

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Thanks, that makes me feel a little better.
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Devon Williams

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I can't sign into the app, either. Totally unreliable at this time.
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Chad Suter

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Lots of false alerts today. And app is down....will not see garage door.

Please respond with an update.
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GG

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Looks like someone broke something on chamberlain's end.  www.mychamberlain.com is also having issues.  Someone might be getting fired!
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William Westwood

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Same Here, cannot connect through either IOS or android app
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Dawn, Official Rep

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We are currently experiencing a MyQ service disruption. All required parties are currently involved and investigating the issue. MyQ users are unable able access MyQ via mobile or website. The issue includes false alerts and not being able to log into the app.

 We are taking necessary steps to restore service.

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Jason

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doh, my door just opened again.
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Nick

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Are these all just false alarms or are they actually triggering the garage door to open??  I am hoping just false as I am a half hour away from home?
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Paranoid Scott

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see up, the systems gone haywire


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Nick

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Yeah I see that just worried me with jason's post above if it did actually open or just falsed
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Dawn, Official Rep

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Please know your doors and gates are not opening and all of your personal data is secure and uncompromised. These are false notifications. Our support and tech teams are working to restore MyQ services as quickly as possible.   
We apologize for any inconvenience.
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Paranoid Scott

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Thanks Dawn. Same thing started happening to me at approx. 1pm PST. MyQ is has been so reliable, I called the police to do a check on my home, everything is ok. then MyQ notified me the "hummingbird" just opened, then more open and close false notifications.

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Ahmed Osman

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I am experiencing the exact same thing.  I tried resetting my password and it wouldn't even recognize my email address.  I thought my account got hacked..  Glad to know I am not the only one and it is a malfunction on Chamerlain's end.  Yes. someone's rear end should be fired. 
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Nick

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Yeah I got that off hummingbird thing too?  Plan on disconnecting it as soon as I get home.  so not worth the worries of all my stuff being vulnerable if it did in deed open the garage with no one home.. 
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Dawn, Official Rep

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Please know that your doors and gates are not opening and all of your personal data is secure and uncompromised. These are false notifications. Our support and tech teams are working to restore MyQ services as quickly as possible.   
We apologize for any inconvenience.
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Paranoid Scott

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I almost had to envoke "level 2" on the home security breach alert plan. involves MyQ remote activation of 40 trained attack gerbils being released from my garage...
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Dawn Schwab

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Getting the alerts too.  I am noticing that they all look like different myQ IDs.  So basically getting other peoples notifications.  I don't even have any notifications set up
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James Wong

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I just launched my attack drones to do a perimeter sweep. 
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Anthony Worsfold

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I've disconnected it from Wi-Fi  this  system is very suspect and can make you venerable to your house being unsecure at any time  
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Dawn, Official Rep

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The MyQ system did broadcast false push notifications of door openings to many of our users. This event then caused an unusually heavy load on our system which introduced delays in operation. In order to fully restore MyQ service, we temporarily suspended push notifications.

MyQ service including push notifications has been fully restored. Rest assured that your security was not compromised. Thank you for your understanding, patience, and continued support.
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Lyndon Hudson

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MyQ app works intermittently and doesn't give the correct status of the door 50% of the time. I bought the Chamberlain Comfort Premium and the Bridge (sold separately for a hefty amount of money). I seriously want my money back. Is it possible for us to join together and sue? Surely a lawyer out there may have the same problem and be willing to represent a group of us.
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Dawn, Official Rep

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If you are having a problem with your app, I will be happy to assist you in getting it corrected. Do you have the Internet Gateway or the MyQ Garage? The gateway plugs directly into your router and the MyQ Garage is installed near the garage door opener in the garage and connects to your wireless network. 
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Lyndon Hudson

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Hi Dawn, I have the bridge and a brand new Chamberlain opener that's MQ enabled. I'm wondering if the Bridge is having problems reaching the garage. Is this a common problem?
(Edited)
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Dawn, Official Rep

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Lyndon - You will need to reach out to our European support for assistance with your gateway. I am not familiar with the bridge as we don't have that here in North America. The website is http://www.chamberlain.de/diy/
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Lyndon Hudson

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Hi Dawn, I surely need to apologize for my first comment about wanting my money back and such; I'm sorry. I found the problem and now my door opener works like a dream with the MyQ app 100% of the time. I'm so happy.  Originally I thought because I extended my WiFi to the garage via a Power Line Adapter that my garage door opener would somehow miraculously connect to the bridge regardless of where it was in the house. This not the case and when I moved the bridge closer I soon realized the error. I hope this helps others,

Lyndon

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Neil Tolentino

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I arrived home to find out that my garage door was opened. Since I'm sure that I closed it using my car's programmable clicker, I checked the MyQ. The app has taken me to a default shopping page instead of the normal garage icon and all my historical data are wiped out. It appears that about 12 minutes after I left the house it magically opened my door after a firmware auto-update (caught in my security footage). So scary that it took me long time to get in due to extreme precaution that I might find someone inside.