iPhone application will not allow me to create a schedule (or any type)... I receive some odd message about not being connected to the Internet. Anyone else seen this?

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Posted 1 year ago
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Kevin, working on getting you an answer. Be back with you shortly. Lauren
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Sorry to tell you Kevin; they turned this feature off almost a year ago. Originally there was little explanation why. We received a slightly better explanation in January (2nd), with a promise of a quick fix.
Sadly my faith in ANY SORT of fix for this, or any other issues from this company is gone.
A lot of users complain about the non-existent HomeKit support. For me, that is unfortunate, but if the scheduling feature was turned back on, I would be fine with that...woe is me.

Sadly my faith in ANY SORT of fix for this, or any other issues from this company is gone.
A lot of users complain about the non-existent HomeKit support. For me, that is unfortunate, but if the scheduling feature was turned back on, I would be fine with that...woe is me.

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Joel, we do appreciate your patience but hope not to keep you waiting for much longer. Lauren
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Kevin, do get back to me with the devices you're using. If you're a HomeKit user, you may have an option. Lauren
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I am a HomeKit user... And I see that is not an option with the MyQ unit I currently own. Between this and the phantom operation I have been getting (and the promise of a call back from 2nd level tech that has not yet come) I am wondering if this was a waste of my time and money.... If you have an option for me, I'm eagerly awaiting your response. Otherwise, this will be going back to where I purchased it.
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Kevin Cooke - what MyQ unit do you own? Lauren
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Kevin, can we contact you at the email address associated with your MyQ Community account? Lauren
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Great. We'll be in contact via email. Lauren
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Lauren, any idea when I could expect to be contacted? This is the third time I was promised a call back. I have not received any yet.
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Kevin, someone from the tech support team will be in contact with you shortly. Thank you for your patience.
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I'm hoping to narrow down the time you will be contacted, but I don't have that info yet. Lauren
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Lauren, I spoke to your level one tech support on Tuesday. I was promised a call back from a level two support team member. Do you think that may happen today?
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I am working very hard to make that happen. Lauren
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I am having the same issue. I'm using android os, not ios, but same error. Multiple phones. If scheduling has been removed as a feature, why not remove it from the app altogether?
If there is a resolution, please let this community know.
If there is a resolution, please let this community know.
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Scott - the team is working on the scheduling feature right now, thanks for your patience. I'll let you know as soon as I have more information.
-Chuck
-Chuck
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Scheduling still works for me. Still getting my midnight alerts that the schedule to close the door has run. Light schedules still working too.
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RS - we're glad you're using this feature for your garage door opener and lights. Chuck
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Lauren (or any Community Manager)... I have been patiently waiting for a call back from second-tier support, following a case I opened last week; via this post, it was also noted I would receive some contact from Chamberlain. Thus far, I have not received a call, email or correspondence. I would like to request a call today -- not from a tech, but from someone in a management position who is accountable to follow up on customer issues. Could you please have an appropriate team member review my support case and give me a call today. Is this something you can make happen?
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Hi Kevin - thanks for your patience on this. I'm determined to get these issues resolved, I've requested a team member contact you directly by end of day today. Lauren
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Lauren, I fail to understand why it has been so difficult to have Chamberlain follow up on what has been promised. I did not receive a call today. Can we please escalate my request?
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Kevin, I am truly sorry about this. Your request has been escalated. Lauren
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Lauren, please know that I am beyond frustrated. I'm not quite sure what more I can do to get my issues resolved ... In the week or so I have been trying to get this resolved, my phantom operations continue.
Ironically, a colleague of mine is writting an IoT article for a major online publication. I am certainly not trying to gain leverage against Chamberlain, but I do intend to share my objective thoughts on the experiences I have had. This has really been a mess; and the lack of accountability is staggering, IMHO.
Ironically, a colleague of mine is writting an IoT article for a major online publication. I am certainly not trying to gain leverage against Chamberlain, but I do intend to share my objective thoughts on the experiences I have had. This has really been a mess; and the lack of accountability is staggering, IMHO.
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Kevin - Please know, I've escalated your request. I am sorry about this. You've been beyond patient and reasonable since you first reached out, and I truly appreciate it. Lauren
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Lauren, David has contacted me, and I think we are on a path to get this straightened out. Thank you.
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That's very good news. Thanks for letting me know. Give me a shout if there's anything else I can do. And thanks again for your patience. Lauren
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hey kevin, so its been 3 months. Did they get it straightened out?? Mine doesn't work so I am guessing not...
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I’m having the same issue, did they figure out a solution?
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