iPhone application will not allow me to create a schedule (or any type)... I receive some odd message about not being connected to the Internet. Anyone else seen this?
Posted 1 year ago
Sorry to tell you Kevin; they turned this feature off almost a year ago. Originally there was little explanation why. We received a slightly better explanation in January (2nd), with a promise of a quick fix.
Sadly my faith in ANY SORT of fix for this, or any other issues from this company is gone.
A lot of users complain about the non-existent HomeKit support. For me, that is unfortunate, but if the scheduling feature was turned back on, I would be fine with that...woe is me.
Sadly my faith in ANY SORT of fix for this, or any other issues from this company is gone.
A lot of users complain about the non-existent HomeKit support. For me, that is unfortunate, but if the scheduling feature was turned back on, I would be fine with that...woe is me.
Joel, we do appreciate your patience but hope not to keep you waiting for much longer. Lauren
Kevin, do get back to me with the devices you're using. If you're a HomeKit user, you may have an option. Lauren
I am a HomeKit user... And I see that is not an option with the MyQ unit I currently own. Between this and the phantom operation I have been getting (and the promise of a call back from 2nd level tech that has not yet come) I am wondering if this was a waste of my time and money.... If you have an option for me, I'm eagerly awaiting your response. Otherwise, this will be going back to where I purchased it.
Kevin Cooke - what MyQ unit do you own? Lauren
I own a Chamberlain MYQ-G0201
Kevin, can we contact you at the email address associated with your MyQ Community account? Lauren
Yes. Please.
Great. We'll be in contact via email. Lauren
Lauren, any idea when I could expect to be contacted? This is the third time I was promised a call back. I have not received any yet.
Kevin, someone from the tech support team will be in contact with you shortly. Thank you for your patience.
I'm hoping to narrow down the time you will be contacted, but I don't have that info yet. Lauren
Lauren, I spoke to your level one tech support on Tuesday. I was promised a call back from a level two support team member. Do you think that may happen today?
I am working very hard to make that happen. Lauren
I am having the same issue. I'm using android os, not ios, but same error. Multiple phones. If scheduling has been removed as a feature, why not remove it from the app altogether?
If there is a resolution, please let this community know.
If there is a resolution, please let this community know.
Scott - the team is working on the scheduling feature right now, thanks for your patience. I'll let you know as soon as I have more information.
-Chuck
-Chuck
Hi Kevin - thanks for your patience on this. I'm determined to get these issues resolved, I've requested a team member contact you directly by end of day today. Lauren
Thank you.
Kevin - Please know, I've escalated your request. I am sorry about this. You've been beyond patient and reasonable since you first reached out, and I truly appreciate it. Lauren
Lauren, David has contacted me, and I think we are on a path to get this straightened out. Thank you.
That's very good news. Thanks for letting me know. Give me a shout if there's anything else I can do. And thanks again for your patience. Lauren
hey kevin, so its been 3 months. Did they get it straightened out?? Mine doesn't work so I am guessing not...
I’m having the same issue, did they figure out a solution?
