Unable to Schedule in IOS App

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  • Updated 9 months ago
iPhone application will not allow me to create a schedule (or any type)...  I receive some odd message about not being connected to the Internet. Anyone else seen this? 

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Kevin Cooke

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Posted 1 year ago

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MyQ Community Manager, Employee

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Kevin, working on getting you an answer. Be back with you shortly. Lauren
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MyQ Community Manager, Employee

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Kevin, can you tell what MyQ device or devices you're using? Lauren
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joelathome

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Sorry to tell you Kevin; they turned this feature off almost a year ago. Originally there was little explanation why. We received a slightly better explanation in January (2nd), with a promise of a quick fix.

Sadly my faith in ANY SORT of fix for this, or any other issues from this company is gone.

A lot of users complain about the non-existent HomeKit support. For me, that is unfortunate, but if the scheduling feature was turned back on, I would be fine with that...woe is me.

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MyQ Community Manager, Employee

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I'm hoping to narrow down the time you will be contacted, but I don't have that info yet. Lauren
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Kevin Cooke

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Lauren, I spoke to your level one tech support on Tuesday.  I was promised a call back from a level two support team member. Do you think that may happen today?
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MyQ Community Manager, Employee

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I am working very hard to make that happen. Lauren
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Scott Haverfield

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I am having the same issue. I'm using android os, not ios, but same error. Multiple phones. If scheduling has been removed as a feature, why not remove it from the app altogether?

If there is a resolution, please let this community know.
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MyQ Community Manager, Official Rep

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Scott - the team is working on the scheduling feature right now, thanks for your patience. I'll let you know as soon as I have more information.   

-Chuck
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RS

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Scheduling still works for me. Still getting my midnight alerts that the schedule to close the door has run. Light schedules still working too.
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MyQ Community Manager, Official Rep

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 RS - we're glad you're using this feature for your garage door opener and lights. Chuck
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Kevin Cooke

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Lauren (or any Community Manager)... I have been patiently waiting for a call back from second-tier support, following a case I opened last week; via this post, it was also noted I would receive some contact from Chamberlain. Thus far, I have not received a call, email or correspondence. I would like to request a call today -- not from a tech, but from someone in a management position who is accountable to follow up on customer issues. Could you please have an appropriate team member review my support case and give me a call today. Is this something you can make happen?
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MyQ Community Manager, Official Rep

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Hi Kevin - thanks for your patience on this.  I'm determined to get these issues resolved, I've requested a team member contact you directly by end of day today.   Lauren
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Kevin Cooke

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Thank you. 
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Kevin Cooke

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Lauren, I fail to understand why it has been so difficult to have Chamberlain follow up on what has been promised. I did not receive a call today. Can we please escalate my request?
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MyQ Community Manager, Employee

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Kevin, I am truly sorry about this. Your request has been escalated. Lauren
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Kevin Cooke

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Lauren, please know that I am beyond frustrated. I'm not quite sure what more I can do to get my issues resolved ... In the week or so I have been trying to get this resolved, my phantom operations continue.

Ironically, a colleague of mine is writting an IoT article for a major online publication. I am certainly not trying to gain leverage against Chamberlain, but I do intend to share my objective thoughts on the experiences I have had. This has really been a mess; and the lack of accountability is staggering, IMHO.
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MyQ Community Manager, Official Rep

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Kevin - Please know, I've escalated your request. I am sorry about this. You've been beyond patient and reasonable since you first reached out, and I truly appreciate it.  Lauren
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Kevin Cooke

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Lauren, David has contacted me, and I think we are on a path to get this straightened out. Thank you.
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MyQ Community Manager, Employee

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That's very good news. Thanks for letting me know. Give me a shout if there's anything else I can do. And thanks again for your patience. Lauren
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metalzack

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hey kevin, so its been 3 months.  Did they get it straightened out??  Mine doesn't work so I am guessing not...
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Buddy Tiberius Wheeler

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I’m having the same issue, did they figure out a solution?