Unable to connect ChainMax 1000

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  • Updated 5 months ago
I’ll recently replaced my opener with a Genie ChainMax 1000. Unfortunately, I’m unable to get my MyQ system to recognize it. It will say Attempt 1 of 4, and then hangs. Thoughts?
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jamie Nicholson

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Posted 10 months ago

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MyQ Community Manager, Official Rep

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Jamie, happy to help. To start, what year was your Genie ChainMax 1000 manufactured?  Thanks, Chuck
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Captain Steve

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I have had the same issue after installing the same opener a few months ago. It was manufactured in either late 2017 or early 2018.