Two Openers; Only One Alert; and I get Duplicates

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  • Updated 8 months ago
I have two MyQ garage door openers.  Both appear in my iOS app.  I can open/close both from the app.  But when 1 door opens/closes, I get duplicate notifications.  The other door -- no notifications.
Solutions?
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Ian Band

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Posted 8 months ago

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MyQ Community Manager, Employee

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Ian, I suspect that when creating the alert, you may have selected the same door. during the alert creation process, you can select the device for which the alert is to be created for - my guess is you chose the same device. However, if this isn't the case, please send me another note and I'll have a customer support agent contact you directly for assistance. Thanks, Chuck 
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Ian Band

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I deleted both and added them.  Seems to be working.  A suggestion/request.  In the iOS app, when I went to set up the alerts, it just listed the garage doors with no names, so it was trial/error to determine which was which.  The push alerts only say that a door opened/closed - any way that it can display the name of the door we provided?  It would be more useful.

Thanks!
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MyQ Community Manager, Employee

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Ian, thank you for taking the time to share your suggestions, I'll pass this along to the internal team. Glad everything is now working. Thanks, Chuck