Two MyQ-integrated openers in one 'Location'?

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I have two identical MyQ-integrated garage door openers in my garage, both having their own integrated MyQ gateways.  When I added the first one, there's no problem.  Created a location called 'Home', typed in the MyQ serial number.  Adding the second garage door opener to 'Home', it wants me to use the Learn button and nothing ever works.

The only way I can seem to have both garage door openers in one app is to have two separate Locations, which means I can't have both garage door openers on my phone screen simultaneously.

It just feels dumb that two separate openers need to be in two separate locations.  How many people using this app have multiple garages on multiple properties?
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Paul Huskey

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Posted 2 years ago

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NateX

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I have the same issue.  I think that each one is it's own gateway, and the software is not coded to accept multiple gateways at the same "location".  I registered both of mine before trying to resolve the multiple location issue, but I wonder what would the result be if one didn't register the second gateway, and just added it to the first location as an opener.  That might be the way Chamberlain intended it to work.  Either way, documentation on this SUCKS, and they need to address this.  There are a lot of homes with more than one GDO nowadays.  This is a pretty common setup, and I can't believe they didn't have this as use case for rollout.  Poor execution by the product development team IMO.
(Edited)
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Jim

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If you desire one MyQ "Place" with two WI-Fi Garage Door Openers (GDO) at the same location, here is what to do:
  1. Determine which GDO will be the main GDO (either can be, best is probably the one closest to the home Wi-Fi router).
  2. Setup the Wi-Fi on the main/first GDO (in your cases, the Wi-Fi is already setup on the GDO).
  3. In your cases, delete the second GDO from the MyQ app (Menu/three bars > Manage Places >  [your home/place name] > tap delete symbol for second GDO > ...)
  4. Erase the Wi-Fi settings from the second GDO.  Wi-Fi Erase: Press and hold pressed the Adjustment button (black button between the Up and Down arrow buttons) for at least 6 seconds until the green LED turns off or begins blinking blue on/off. 
  5. With the MyQ app, add the second GDO to MyQ: Add (+) > Add Device to [your home/place name] > Garage Door Opener > ... [follow remaining app instructions]
This will add the second GDO to the first/main GDO's gateway.  You will have one Place and two openers on MyQ.  

If you have more than two Wi-Fi GDOs, use the same instructions, repeating steps 3 - 5, for each additional Wi-Fi GDO at the location.
(Edited)
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MyQ Community Manager, Employee

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Craig, thank you for sharing the resolution our support team helped you reach. Hopefully will help others who may find themselves with the same questions as you. Thanks, Chuck
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Joe Cordell

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Craig, I had exactly the same problem with my second door opener not joining the Hub. I was unsuccessful with your instructions until I went to DEVICES on the app, not device management. With that substitution, your instructions were right on! Thanks for your help and I hope this helps others out there with double door garages!
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Paul Huskey

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I kind of want to try this but ended up, next to the + button is one for views. One of the views shows both my garage doors simultaneously so i just stick with that one.

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Joe Cordell

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Paul, That's it! You have both doors on the same screen and can control either one or both from that page, Congrats!
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Greg Johnson

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I am having the same problem. Tried everything on here and none of it works for
Me
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Steve

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I have this same issue and tried to follow the instructions above, but I get stuck after pressing the "learn" button on the new garage door opener. Both door openers blink their lights which makes me think the learn worked, but the app still says "Waiting for device..." and eventually times out.
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Ives Laurent

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I have a working Gateway with one GDO configured no problems at all, but I just bought a second GDO for another door in the same location. I proceded with the installation and tried to add the new GDO to the same location already set and working wth what is my main GDO BUT when pressing the learn button it apparently starts linking to the Gateway a few seconds later the light turns out which would indicate this has been a success but unforntunatky the app continues in the searching device and times out.
Any ideas on what could I try?
By the way my Gateway is connected through ethernet not WiFi
(Edited)
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MyQ Community Manager, Employee

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Ives, I am looking into this for you. Lauren
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Ives Laurent

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Thanks.
Just to let you know what else I have tried...
In my latest test, I remove everything setup everything from the buttom. My GW setus up without problems, the first GDO without problems and ths second stills has the issue. BUT I noticed something when I click the learn button a second later it turns off and a little click sound comes from the motor, but the app still remains searching.
The motors and GDO are exactly the same moddel.
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MyQ Community Manager, Official Rep

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Ives, thanks for these details. Can I have someone from our tech support team reach out to you using the email address associated with this account? Lauren
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Ives Laurent

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sorry i was out of the country.
please feel free to contact me through email, the same registered here.
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MyQ Community Manager, Employee

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I'ves, thanks for the info. A customer support agent will reach out to you via email shortly. Thanks, Chuck
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Gustavo Raposo

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I have a very similar issue. I have two intergrated wifi garage door openers (Liftmaster) I got one added to my wifi via adding logging into the website while connected to its wifi. Then got it on my wifi, and added it to the myq app no problem. Next, I did the same and got the second door onto my wifi without any issues. I go into the myq app and it wants me to add it via the learn button instead of just typing in the serial number. I have not done the new "place" method as I want it to be at the same place. 

Can you help? Maybe a tech support person can just add the serial number to my "place" since its already online. 
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MyQ Community Manager, Employee

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Gustavo, When a MyQ device is connected to Wi-Fi it must be added as a new place by entering the MyQ serial number. If you want to have both your Wi-Fi GDOs under the same place in the app/website, the best option would be to clear the Wi-Fi memory of the second opener which will allow the learn button programming they are attempting through the app to go through and add the second opener as a device under the place created with the first ones MyQ serial number.

The instructions for clearing the Wi-Fi memory:

1) Press and hold the black adjustment button on the garage door opener until 3 beeps are heard. There is an initial beep, continue to hold the button approximately 6 seconds, during this time the up arrow will be flashing.  

2) Wait a few seconds for the LED light to turn off. Wi-Fi settings are clear.

Please let me know if you have any other questions. Lauren
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Gustavo Raposo

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After that I can just do learn to add to the same place? any tricks to this?
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Gustavo Raposo

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What is it actually doing when I say do learn? Do I connect to its wifi at that point? 
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MyQ Community Manager, Employee

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Gustavo, Once the Wi-Fi memory on the second unit has been cleared, follow the instruction in the app when adding a device, and press the learn button on the second unit and that will connect the second opener to the firsts Wi-Fi connection.
Lauren
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sandeep sheth

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Hi Lauren,

I am facing similar issue. I added one garage door opener without an issue. I am trying to follow above procedure to erase the wifi setting and follow the instruction on the app. Garage door opener that is installed doesn't have up & down arrows keys as well as black button. How do I erase wi fi settings in such a case? - Thanks.
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MyQ Community Manager, Employee

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sandeep, I've requested a customer support agent contact you in order to sort this out. Thank you for sharing the info, someone will be in touch with you soon. Lauren
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bruce

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Same issue, truly believe I follow all the above recommendations but still cannot add the second hub
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Joe

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For anyone finding this recently, I was experiencing the same problem. I went into the app, selected the first hub, select add garage door, then next, then would push the learn button on the opener on my wall, and it would just never find the second door. To get it working, I reset the Wifi by pushing the middle button on the back of the motor unit for 6 seconds. Then I followed the same process as above and pushed the round learn button on the back of the motorized unit itself while my phone was really close, then it worked.  ̄\_(ツ)_/ ̄
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Douglas Acheson

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I followed the instructions on here as well, as first (4 attempts) the app just timed out.  Finally, it worked.  Then when I tried to open/close the GDO via the app, I was surprised to find that the GDOs started to flash and beep just like when the sensor is blocked.  I continued to press the app close button (sure frustration) then they closed.  I will have to test again to see if it happens - too frustrated to hear the beeping right now ...

dwfa
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Joe

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It beeps to ensure awareness to those around that it's closing...then it closes about 10 seconds later
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Douglas Acheson

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Thanks for the quick response.  I sorta understand; however, I do not recall the "warning" happening when I only had one GDO registered via myQ.  In any case, can I turn off this warning?