Trouble installing Home Bridge

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  • Updated 11 months ago
I am still encouraged by the number of comments suggesting how easy it is to install Home Bridge. Perhaps my trouble is something simple. I have the Home Bridge flashing the blue light as I should. When I go into the MyQ App and tap the ‘+’ sign, I do not see the Home Bridge in the “Discovered Accessories”. This is really the first step in making this all go.
However, I *can* see the device when I go into Settings-WIFI, but that doesn’t really help either. I think the issue is how to get the device to show up in the “Discovered Accessories”.

Any ideas on what I’m missing to make this happen?
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Bruce

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Posted 1 year ago

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MyQ Community Manager, Employee

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Bruce, please try these troubleshooting tips and let me know if they work for you: https://goo.gl/cWmbKx. Lauren
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Bruce

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Thank you Mr or Ms Official Rep,

I had already found this article in my searching. It is a well written article for sure but unfortunately, did give me success.

In your article, (after the reset process which I did) it has the following steps. Again, when I hit the '+' sign (3rd step in the ariticle) I do not see *any* "discovered accessories". I believe this is the problem.

Any further advice Mr or Ms Official Rep?

First connect your Apple mobile device to your 2.4 GHz Wi-Fi network. Log into the MyQ app.Click the + sign. Locate MyQ-NNN under Discovered Accessories, should show a yellow house.  Note: NNN is the last 3 digits of the MyQ serial number.
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MyQ Community Manager, Official Rep

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Bruce,  I'm looking into an answer for you. More soon. Chuck
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Bruce

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Thank you Chuck for checking into this.
Here is one more piece of information which may or may not help. I already have the MyQ app on my phone and have a MyQ enabled door opener. I can already open and close my door with my phone using the MyQ app. Of course I cannot use Siri since Home Bridge is not installed, and that is the point of this thread.

Question then...do I need to REMOVE the garage door opener from my MyQ app in order to install the Home Bridge? I did read elsewhere exactly *not* to do this so I doubt it but thought I would add this piece of information
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MyQ Community Manager, Official Rep

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Bruce, great. Thank you for this extra information. I'm still looking into this, and I'll know more soon.  Chuck
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MyQ Community Manager, Official Rep

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Bruce, can I have someone from our tech support team reach out to you via the email address associated with this account?  Thanks, Chuck
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RS

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Are you absolutely positive that your iPhone is connected to a 2.4Ghz network and not a 5ghz network during setup?
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Bruce

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Hi RS (and to you Chuck for continuing to look at this)

RS, you asked if I was on a 2.4GHz network. I am indeed. I just checked again tonight. I use an Apple Airport Extreme 80211n ACRouter that supports both 2.4 and 5GHz. I went into the settings to make sure the SSIDs were different for each. The 2.4GHz is just the name of of my network while the 5GHz has the added "5GHz" so you can't get it wrong. I made sure i connected to the 2.4Hhz. I did try again tonight and no luck...same thing.

When I go into the App and hit the '+' sign, I still do *not* see any "discovered devices".

 
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MyQ Community Manager, Official Rep

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Hi Bruce, thanks for your persistence, and I'm determined to get to the bottom of this.  Is it okay if I have someone from tech support reach out to you via the email address associated with this account? Chuck
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Bruce

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Greetings friend Chuck. I missed your last request asking if someone can reach out to me via my email address. Sorry about that and absolutely, I would welcome that. Please do have some one reach out to my email address.

For what it's worth, I do believe it is small issue that, once discovered, will make everything easy. I'm looking forward to figuring out what that is.
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MyQ Community Manager, Official Rep

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Bruce, 

Good morning. Terrific, someone from our tech support team will be in touch with you shortly.

Have a great day, 
Chuck
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Bruce

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Hi RS, and I do hope you are still looking at this thread.

I saw another post where you seemed to have the same issue that I did and figured it out. I also saw that you have the same router that I do, that being an Apple Airport Extreme AC router. I mentioned above that I was quite sure I was on the 2.4GHz band but now I want to make sure that is the case.

I use an Apple iPhone 7 if that matters. Can you comment RS on how your confirmed you were on the 2.4GHz band?

Chuck, you can feel free to comments as well. I did call tech support on Friday as you suggested. They went through the same script that I found online and that didn't work. Of course that is expected as I've already tried that. The tech person said it would be escalated to 2nd level support and they would phone me Saturday. Unfortunately, that didn't happen and it is now Monday.

I'll keep trying though. I know it can be done.
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RS

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Hey Bruce,

I confirmed it the same way you already did. I have two distinct network names for my 2.4 and 5 GHz networks. So I just made sure I was connected to the 2.4ghz network before beginning the setup. Keep in mind this was when I first added MyQ and not when adding an accessory as you are now. But it sounded similar enough that I thought it was worthwhile verifying, but it seems like you’ve already done that.
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MyQ Community Manager, Official Rep

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Bruce, someone from tech support should be in touch with you today. Thanks so much for your patience, and I look forward to resolving this issue very soon.  Chuck 
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b.c.

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Ever get this fixed? Just got my Home Bridge today and I"ve been messing with it for over an hour and cannot get it to work. I am on 2.4ghz network. When I hit the + in MyQ app it finds the device, I scan the Homekit serial number then after a bit I get an error that the accessory couldn't be added. 

Very frustrating. I'm giving up for tonight I have other things I need to do 
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MyQ Community Manager, Employee

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b.c., here are a few tips when you're ready to try again: https://goo.gl/3QunqV. Let me know if you need help. Lauren
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b.c.

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Thanks Lauren I did see that page after it didn't work. Followed the instructions to reset the MyQ Home Bridge and start from the beginning. Unfortunately still no luck.  It fails when I get Step 12 under "Connect to Wi-Fi with Apple (Screenshots)"

I get error that says Couldn't add MyQ-nnn, Home couldn't connect to this accessory.
(Edited)
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MyQ Community Manager, Employee

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Got it. Let me do some checking. Lauren
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b.c.

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Thanks I got an email from your support team will give them a call when I have time to work on this again.

My GDO with MyQ wifi builtin is already working fine with the MyQ app didn't think it would be so much trouble to get the Home Bridge setup so it also works with HomeKit. sigh, so much for smart devices.

But, I'm having the same problem with my LG washer. The stupid thing doesn't accept the password. So at least Chamberlain is not alone. But my EcoBee works perfectly with Alexa and Google Home and HomeKit so I hold out hope these things will get ironed out.

Just too much work for a pretty trivial reward. The app and HomeKit integration still doesn't let you do a whole lot. I'd like to be able to remotely turn off the Chamberlain remotes during certain hours, can't. Have to do it both off then back on everyday from the wall control panel. That's a pretty useless feature who's going to do that every single day two times a day?
(Edited)
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MyQ Community Manager, Employee

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b.c., We're confident our support team will provide you find a resolution. Lauren
(Edited)
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RS

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Bruce, did you ever get this figured out? My bridge just recently arrived and I only got around to trying it tonight. My problem appears to the same as your, where when I press the + in the myq app the bridge doesn’t appear. It’s not auto discovering the bridge.

My iP7+ is on my 2.4ghz network. The blue light on the bridge is slow blinking. I’ve been through the reset steps from chamberlain, no change.

Any ideas?
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Ouzounis

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Mine arrived very excited! The Steps required;
-On your device (iOS) go to WiFi look for MYQ-(last 3 serial number)
-connect to it and add the WiFi settings to the device
-SOLID blue light will appear once connected to your WiFi
-log into myQ app and click add device
-locate the serial number and enter it
-once added a new place will show up (this one you just created)
- click to add devices and at the bottom it’ll will show transfer devices, click this
-now go to the hub and press and hold the gear button until the green light lights up
Follow the rest in the app

You have to transfer each garage door one at a time. Once transferred the original hub name will disappear and your left with the new bridge place

The original hub must remain connected for all to work!!

Got mine up in les then 20min
THANK YOU CHAMBERLAIN COMMUNITY MANAGERS
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b.c.

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Hi Bruce. I haven't been able to get it working. Chamberlain called me and walked me through some things with no success. Last I left it they wanted me to try it from another phone. Haven't had a chance to do that yet. 
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RS

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Got it up and running mostly following the alternative iOS instructions here:

https://www.chamberlain.com/CatalogRe...


Alternate method to connect with an iOS mobile device (HomeKitTM only)


Plug in the MyQ® Home Bridge.

Pair your MyQ® devices to the MyQ® Home Bridge.

Press and release button 1 twice, on the MyQ® Home Bridge. The three LEDs will turn on solid.

Press and release the LEARN button on the MyQ® device. This pairs the device with the MyQ® Home Bridge.

Repeat for each MyQ® device.

When the blue LED is blinking on the MyQ® Home Bridge, go to Settings>Wi‐Fi® on your mobile device.

Tap Set Up New Device.

Tap Accessory Setup.

Select your home network.

Tap Next to connect your MyQ® Home Bridge to the home network.

Use the Apple® Home app to add the MyQ® Home Bridge. Tap the + and follow the in‐app prompts.



Worked for all of my MyQ lighting but not the GDO. Had to delete gdo from MyQ app, add bridge to MyQ app, separately add gdo to MyQ app again so I had 2 places. Transferred gdo from its place to the bridges place within MyQ app, which requires hardware reset button press on gdo.


So lights all added manually to bridge and the showed up in iOS Home. GDO took more manual steps but eventually worked.


Home based automation (schedules and geofencing) all seems to be working.
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