The gateway or hub is offline. Please check power and network connections (309).

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  • Problem
  • Updated 2 months ago
It's now a game of "Will it work or won't it?" when we need to use it. There's no rhyme or reason to when it'll work or not. I can try to open or close the garage and 5 seconds later I'll get no response until the app times out with "The gateway or hub is offline. Please check power and network connections (309)." all while the light is a steady green indicating that it's connected to the mothership. It appears to work as soon as I power-cycle it (even doing that doesn't always work) - Then afterwards all I get is Error 309 - Curious, I have it plugged into Port #4 on my NETGEAR Nighthawk AC1900 Dual Band Wi-Fi Gigabit Router (R7000) and when I look at connected devices, there doesn't appear to be anything listed on port #4 - does anyone see this listed under their "Attached Devices"?

My garage door opener is Chamberlain PD612EV

Any suggestions?
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eNkrypt

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  • frustrated

Posted 4 years ago

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SDB

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Same exact problem as so many others are having... "The gateway or hub is offline. Please check the power and network connections. (309)". I have tried EVERYTHING... nothing works. Please God in heaven someone help me please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!