My garage door opener is Chamberlain PD612EV
I'll join the club too. I have two hubs and two garage door openers (separated garages). Had the MyQ installed for a week, and then I got this same error on both doors, at the same time. I unplugged the two hubs, my router and my cable modem. Plugged the modem back in, followed by the router and then the hubs. Works now but who knows for how long? Yesterday when replacing some power receptacles and light switches, I did turn off a few breakers trying to identify which circuits the recepts/switches were on. One or more of them would have powered the router, the cable modem, and the MyQ hubs so they would have turned off, and then booted back up (probably not in the correct order). Maybe the MyQ hub didn't like losing it's connection for a few minutes, and couldn't reconnect? Has anyone else with this problem turned off their power right before the problems started?
I am sorry to hear the Gateway is not operating the door consistently for you. From what you have described, I feel that further troubleshooting is needed over the phone with one of our technicians. If you could please email me your name and phone number, as well as the best day and time to contact you, I will have one of our knowledgeable technicians contact you to assist in resolving your issue. Our email address is MyQSupport@Chamberlain.com.
I, too, have a sophisticated network with connected SmartThings, a dozen Philips Hue, Ring doorbells, three computers/iPads/iPhones, and connected audio devices. This garage door opener is the *only* device I cannot trust to work when needed.
So how the hell do I get this device to get (and stay) reliably connected?
I have realized that the speed/duplex for chamberlain is 10Mbps half duplex. When I connect my Chamberlain to netgear switch it comes instantaneously but if I connect to another switch then the green light keeps blinking (but the interface information where chambelain is connected shows 10 mbps half duplex) and the gateway does not get an address.
Have anyone of you seen this?
I performed the hard reset and deleted everything from my account, then tried to add it back. No luck. Then I deleted everything again and used a different location name to re-setup everything. It seemed to work fine again..... for a day. Now it's offline again. Everything else in my house still works fine.
Is my hub just broken already? It looks like buying a replacement hub could cost me 60% of what I paid for the entire door opener kit (which included the opener, 2 remotes, keypad, battery, sensors, hub, power supply, etc.)
I used to really talk this system up. Now, I'm not sure what I'm going to do. I don't want to be buying a new hub every year, just after the warranty runs out.
1. Before I attempted to reset this last time, I turned off bluetooth and wifi(I turned off wireless router until I successfully reset) for every device that has connected or lists the gateway/hub as a connection point.
2. I followed the reset procedures with the phone support technician.
3. Hub and HomeKit issues resolved!
I hope this helps someone!