My garage door opener is Chamberlain PD612EV
I'll join the club too. I have two hubs and two garage door openers (separated garages). Had the MyQ installed for a week, and then I got this same error on both doors, at the same time. I unplugged the two hubs, my router and my cable modem. Plugged the modem back in, followed by the router and then the hubs. Works now but who knows for how long? Yesterday when replacing some power receptacles and light switches, I did turn off a few breakers trying to identify which circuits the recepts/switches were on. One or more of them would have powered the router, the cable modem, and the MyQ hubs so they would have turned off, and then booted back up (probably not in the correct order). Maybe the MyQ hub didn't like losing it's connection for a few minutes, and couldn't reconnect? Has anyone else with this problem turned off their power right before the problems started?
I am sorry to hear the Gateway is not operating the door consistently for you. From what you have described, I feel that further troubleshooting is needed over the phone with one of our technicians. If you could please email me your name and phone number, as well as the best day and time to contact you, I will have one of our knowledgeable technicians contact you to assist in resolving your issue. Our email address is MyQSupport@Chamberlain.com.
I, too, have a sophisticated network with connected SmartThings, a dozen Philips Hue, Ring doorbells, three computers/iPads/iPhones, and connected audio devices. This garage door opener is the *only* device I cannot trust to work when needed.
So how the hell do I get this device to get (and stay) reliably connected?
I have realized that the speed/duplex for chamberlain is 10Mbps half duplex. When I connect my Chamberlain to netgear switch it comes instantaneously but if I connect to another switch then the green light keeps blinking (but the interface information where chambelain is connected shows 10 mbps half duplex) and the gateway does not get an address.
Have anyone of you seen this?
I performed the hard reset and deleted everything from my account, then tried to add it back. No luck. Then I deleted everything again and used a different location name to re-setup everything. It seemed to work fine again..... for a day. Now it's offline again. Everything else in my house still works fine.
Is my hub just broken already? It looks like buying a replacement hub could cost me 60% of what I paid for the entire door opener kit (which included the opener, 2 remotes, keypad, battery, sensors, hub, power supply, etc.)
I used to really talk this system up. Now, I'm not sure what I'm going to do. I don't want to be buying a new hub every year, just after the warranty runs out.
1. Before I attempted to reset this last time, I turned off bluetooth and wifi(I turned off wireless router until I successfully reset) for every device that has connected or lists the gateway/hub as a connection point.
2. I followed the reset procedures with the phone support technician.
3. Hub and HomeKit issues resolved!
I hope this helps someone!
Today.... after 16 hours, a good night sleep :-) .... this plumbus was powered off the entire night, I thought, what the heck, another try... plugged the power and it immediately flashed the blue, went off, then the green a few times and the green flashed differently, ie. like when it is doing some handshake, the way it should be. Then the green light went solid green. I said, hey, it seems to be working. And it is.
The device had disappeared from my account, possibly because I factory-hard-reset it; so I went through the pairing process, hit the "Learn" button on the opener and voila, it came back to life.
How to hard reset: there is a small hole on the side where you:
- insert a paper clip and feel/hear a click.
- Hold it there, pull the power plug, wait 5-10 secs;
- release the paper click;
- wait 16 hours (this worked for me hahah) but seriously, 30 seconds should be enough;
- insert the paper clip on the reset button and press it;
- plug power on;
- hold for 20 seconds, release;
- the device is factory reset (this will require pairing again).
Ok, could be that the 16 hours was the time to really clear up everything inside the dinglebop or, most likely, what I feel, is that Liftmaster server went out again and they fixed it without telling anyone... sigh...
Anyway, I'm back in business.... with the learned lesson:
when the dinglebop green light is flashing, AND I know that my network is good, then it's a server problem.
This fleeb needs to talk to the server and know that the server is there so it will stop blinking the green light.
Next time it happens......... sit tight and wait. Remember to take your house keys !