The gateway or hub is offline please check network connection 309.

  • 1
  • Question
  • Updated 5 months ago
I have setup a new wifi network name and now cannot connect my wifi router to the garage door opener.

I have followed all steps online. I’ve reset the unit. It just keeps giving the same error.

It worked with the exact same router previously with a different network name, that’s it, now it doesn’t.

Internet is live. Signal strength is excellent.

I need help. I’m very frustrated. This was the main feature and reason we got the system
Photo of Dan Pultr

Dan Pultr

  • 1 Post
  • 0 Reply Likes
  • angry

Posted 11 months ago

  • 1
Photo of Bob O

Bob O

  • 9 Posts
  • 0 Reply Likes
The trick is the strength in the my q app it shows u what your signal is in the garage as it sees it,on your phone you will have like I did 5 bars but on the my q app it was about 2.5 so I open my door to attached house and was able to connect, be fine,
Photo of Bill Jolly

Bill Jolly

  • 1 Post
  • 0 Reply Likes
This link will fix it.