The gateway or hub is offline please check network connection 309.

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  • Updated 3 months ago
I have setup a new wifi network name and now cannot connect my wifi router to the garage door opener.

I have followed all steps online. I’ve reset the unit. It just keeps giving the same error.

It worked with the exact same router previously with a different network name, that’s it, now it doesn’t.

Internet is live. Signal strength is excellent.

I need help. I’m very frustrated. This was the main feature and reason we got the system
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Dan Pultr

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  • angry

Posted 3 months ago

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Bob O

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The trick is the strength in the my q app it shows u what your signal is in the garage as it sees it,on your phone you will have like I did 5 bars but on the my q app it was about 2.5 so I open my door to attached house and was able to connect, be fine,