The door hit the ground and reopen.

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  • Updated 3 months ago
I have an issue with a new install. When I install the myQ hub the door hit the ground and then reopen. When I unplug the myQ and use a regular remote the door stay close. I deleted the door and reinstalled it and it does the same.
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Frederic Albert

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Posted 3 months ago

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ATATPILOT

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Hi Fred,

Is this a Chamberlain GDO? can you include the model? Not sure why will MyQ Hub will cause this but here is a link to Chamberlain's support page about a similar issue with the door installation. This is a safety feature on the GDO that will need to be adjusted.

https://support.chamberlaingroup.com/s/article/GDO-What-would-cause-the-door-to-come-down-hit-the-fl...