System going offline sporadically

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  • Updated 2 weeks ago
Has anyone had trouble with their system going offline sporadically?  My system was working perfectly but since it got cold, i find that it goes offline every now and then.  Kind of frustrating as I am trying to use my cellphone as the primary device to open and close my door
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Abhishek Katiyar

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Posted 2 weeks ago

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Darvy Franco

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I get the same issues all the time. Very frustrating when you really need it the most.
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Patrick Kelley

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Mine has been doing the same thing going off line here and there I use the my Q app for Android and 2 remotes this is a 2 1/2 car door . I got 8550w 3/4hp belt drive myQ 2.0 , so far in the 2 years I've owned it nothing but problems considering the cost of this unit so far I've replaced a logic board ,a force controller board and now waiting on another, logic board and force controller board ...... customer service has been great but really? This is supposed to be top of the line?? My last opener was a genie that lasted 35 yes with a custom double sprung 800lb solid wood door ...I replaced the door with a much lighter insulated door and complete new hardware pro installed so this opener is overkill and still problems, I have a range extender that gives me full bars 1 1/2 blocks away so it's not that .???? Customer service says one more incident and they are going to escalate a warranty issue. For real I love it but it's junk, any ideas??
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Michael Parker

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Temperature can greatly affect radio signals so you should really check your Wi-Fi signal strength in the garage and perhaps invest in a booster that you can place closer to the garage to ensure that the Chamberlain has ample signal
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Mark Harris

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How cold is the INSIDE of your garage getting? Low-cost consumer electronics tend to get flaky below 32-degrees or above 120-degrees.  I suspect that Chamberlain has used low-cost components on the Wifi radio portion of the unit to keep their costs down, which would be fine for customers who have garages between 32 and 120 degrees, but less 'exciting' when ambient temperatures are outside of that comfortable range.
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Hansam Yoo

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Easiest way.
Put wifi plug. If it happens just turn it off and on again.
I done it this way all the time.
This was the fastest way re-connect MyQ.

Now I set on/off schedule on Wifi Plug (include opener) overnight.
Since then never happened again. so far...(6 months)

(Edited)
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Elias Desta

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Make sure you have a good WiFi signal in your garage. I have a hardwired WiFi extender in my garage since the concrete wall did not allow me a wireless extender. Check the WiFi signal reception in the garage with your cell phone or any portable WiFi compatible device. You could test it by down loading a file or music etc. if you experience crazy amount of time delay, then upgrade the signal.
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