Struggling to add a second garage door to MyQ Home Bridge

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  • Updated 11 months ago
My HomeKit enabled MyQ Home Bridge arrived today! (I live in Canada for those curious on timing)

Initially I couldn't figure out what to do, but by deleting my existing place and creating a new place using the MyQ hub number, I was successfully able to add my "left garage door" inside the MyQ app after pressing the yellow circular learn button on my motor. (I have 2 of the HD950WFC).

At this point, the Bridge and left door are both visible and functioning in the iOS Home app and via Siri.

I should also note that the left side was the primary side connected for my original MyQ setup.

As for adding the right garage door, I followed the same steps within the app. But it hasn't worked for me. I have seen other troubleshooting steps such as power cycling the phone, and forcing the motor to forget its wifi network... but no success.

To summarize:
Left side – amazing.
Right side – MIA
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Alex

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Posted 11 months ago

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MyQ Community Manager, Employee

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Alex, I've asked a customer support agent to reach out to you. Look for an email tomorrow. Lauren
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Alex

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Really appreciate the response time Lauren. You’re doing a wonderful job with the forum.
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MyQ Community Manager, Employee

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My pleasure. 
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Alex

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Hey! I've figured out a step that isn't listed anywhere in troubleshooting steps which solved my issue. 

I am sharing here so the guides can be updated.

Pre: I had the MyQ app up and running with 2 identical wifi enabled motors. When setting these up, one is a primary device, and the other is a secondary device that talks to the other one. When setting up the MyQ Home Bridge, I removed the secondary motor from the MyQ app, and then as you can't remove the first device, you have to remove the place its self. (The transfer method didn't work for me).

Setup: I setup that primary motor first after connecting the MyQ Home Bridge to Wi-Fi. As instructed I pressed the learn button and within 5 seconds it was connected. Then I went to add the secondary motor.... no luck. 

Long story short, this is what you need to do to solve this. Make the motor's default wifi visible (on my motor this is done by pressing the learn button 3 times which turns the rectangle blue for 20 minutes). Locate this wifi network on your device and then open the browser up and head to setup.myqdevice.com

Once there, simply chose the option to remove network settings.

That was literally it. Setup was just as simple as the primary device after that. 

Now if only it was that easy to re-arrange the garage doors in the MyQ app. HA!