Status not updating after closing then app locks out mobile control

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  • Problem
  • Updated 4 years ago
This has happen a few times to me, I will close the door, either with the wall unit or the app and 10 minutes later (per set warning) I will get a notification the door is still open. When I try to close it using the app it ends up opening the door and if I try it again, it says there is an error and I need to do it manually. This has happen while I was out of town once and is a huge security concern. Any ideas?
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Posted 4 years ago

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Photo of Mark Whaley

Mark Whaley

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This happens nearly everytime to one of my 2 units. Annoying as hell.