Lauren ... I'm going out on a limb here but I'm guessing John bought a Chamberlain product or accessory that falls under one of the hundreds of other complaints on this community.
Or that like many of us he purchased one with the promise of HomeKit - only to find that Chamberlain used this as a false advertising scheme and ultimately only gave a HomeKit Bridge to a limited number of people on their forums - many of them who don't even own a Chamberlain Garage Door open. Definitely a bad purchase decision from my perspective!
