Set up problems... Not feeling confident in this device...

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  • Updated 3 years ago
Got the hardware installed. Went through the setup, during programming, the MyQ opens the garage door (Craftsman, purple button) just fine. Try to close it, just get a lot of beeping and a flashing light. Try the hard wired wall switch, and it works just fine. Try opening it again with the app, no go.

Re-do the programming, and this time, it opens and closes the garage door. Great! Turn off wi-fi on the phone, try again, no dice. I've redone the programming a couple of times. It will not work if phone is not on same wi-fi network as MqQ garage door opener. Access to the internet is fine; I've got a bunch of other devices on that network that are having no issues talking to the internet. It has successfully closed the door exactly twice. It's much better at opening it. It hasn't dropped off of the network on its own yet, So I guess that's a plus. 

Anyone have any suggestions? For a device that's supposed to increase peace of mind, this is doing the exact opposite.
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Ken Culver

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Posted 3 years ago

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Scott Weidig

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Ken, when you say that you have A number of Internet connected devices are any of them in the garage? If not, it may be a connectivity issue within the garage even though everything appears to be working fine for other devices. Each wall between your wifi router reduces the signal strength. As a suggestion, can you try to move the MyQ closer to your router if you have a door to the house try having it open and see if that adds the signal strength necessary to get the MyQ consistent. If it helps, you have a couple options:
1. Move the MyQ to a location closer to the router -as close as you can get it toward the router and still get its signal to the garage door opener.
2. Get a network extender and put it closer or in the garage to boost the signal strength there. What is the manuf of your wifi router?

The MyQ has been really solid for me. Last week I needed to open the garage for someone while I was at work, (or they would not have been able to complete some work for me) and I was easily able to do it via the app. I am confident that we can help you through this.

Scott
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Ken Culver

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Hi Scott,

Thanks for your reply. The wifi signal where the hub is is at about -50 dBm, compared to -30 dBm right at the WAP. If it were down bellow -70 dBm, signal strength would definitely be an issue. I've got a solid green LED too. I haven't sniffed packets going to the device yet, but that could be a next step to see if I'm losing any. 

That being said, I can open it whenever I want, from anywhere in the house via the phone app, provided I am on the same SSID as the garage door opener. If I switch to cell phone only, I can no longer control the door via the app. In addition, I can never get the thing to close; it just beeps, flashes the light, and then reports a closing error. 

In any case, it's my understanding that garage door opener needs line of sight to the door sensor. Is that accurate, or no? If not, then I could try moving the garage door opener inside. 

The other devices on that WIFI SSID are a nest thermostat, a tv, and a 1st gen Ipad. 
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Scott Weidig

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Thanks for all the detail. From what I have seen it does not need to be line of sight it all it acts in essence as a push button remote you would queue up from the car. The range might be the issue, but as long as it's got power and has a relatively strong signal between the opener and the sensor it should work.

It sounds like the actual Internet piece to it isn't fully set up as registered because I can be on any of the wireless networks in my house (I have two of them) or on Celllular and the door opens and closes without issue. You might want to test by moving it closer to the door or just inside for giggles. That said, you mantioned that it goes up withough issue, but doesn't go down. Can you look at your door level sensor that you should have mounted to the top panel of the garage door. Silly question, is it right side up or sideways somehow? From that you are describing it sounds like it is trying to start the process to go down, but it "seems" like it is sending something in the way of the door or that the sensor is giving the control the impression that it is already down perhaps.

Before I even got the MyQ I had a sunshine issue where late in the afternoon, the sun would be at a perfect angle to shine into the IR sensor trip beam overwhelming the sensor. You'd start to put the door down and it would immediately stop and jerk back up. It wasn't all the time though so it felt really random until I pieced it together. I changed the angle of the trip sensor and gave it a bit of a bigger hood over the sensor and the sun angle issue went away. Story aside, It may not be the MyQ, it may be the level sensor. I would also recommend checking you Chamberlin MyQ internet account to make sure everything is verified to give you the complete internet access you should have to it. Hope that helps point you in a good direction. Let me know.

S
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Ken Culver

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Update!

I did check the safety sensors, since that was my first guess. The door was functioning fine with the craftsman remotes, keypad, etc. As far as IR interference, I was doing the install after sun down, so that wasn't it.  The door sensor is right side up.

This afternoon, while on cellular, I just decided to try to close it, on a whim, because I was in my truck, and I'd left the remote inside after trying to get the MyQ to work. It worked. I didn't change anything today. I decided to open it from the phone. Worked fine. Closed it. Etc. I changed nothing from yesterday. Maddening. I'm glad it's working, but as an IT professional, I hate not knowing what was wrong in the first place. 

I'm trying to remember if I did something that would explain it working all of a sudden. Maybe I rebooted the router, and forgot, and that got it NAT'ed properly. Dunno.
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Scott Weidig

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Ken, frustrating right?! BUT the great news is that it is functioning properly now. Awesome. Now we just need to wait on the update for MyQ to have it tumble into HomeKit for Siri control.

S
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Dawn, Official Rep

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Ken - I glad everything is up and running. Thank you, Scott for all your MyQ knowledge. I promise as soon as I know a date for HomeKit, I will update everyone here. 

One thing, for safety purposes the hub needs to be installed within line of sight of the garage door opener. This is so the flashing light and beeping can warn someone near the door that it is about to close. Also, the door sensor and hub communicate to one another via Bluetooth so they can't be more than 30 feet away from one another. 
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Scott Weidig

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Dawn, thank you for the clarification and that totally makes sense. I wasn't even thinking about the lights and sound just about ensuring that connectivity was there and then build from that step. It is also really helpful to know that the sensor communicates via Bluetooth and the range that it has.

Dawn, while we are talking about the sensor, is there some way it will indicate when it's battery dies or is dying?