server error 000 in app when installing

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  • Question
  • Updated 8 months ago
I was able to successfully connect our smart garage hub to our wi-fi but when I put in the serial number in the app I get server error 000. I purchased this a number of months ago so returning may not be an option. What can I do about this?
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Rachel Buonafede

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  • frustrated

Posted 9 months ago

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MyQ Community Manager, Employee

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Rachel, I've asked a team member to reach out to you directly via email for assistance. Someone will be in touch with you soon. Thanks for the info, Chuck
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Peter Eliasen

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OK, thanks for letting me know!  Hopefully they get back to you soon!  If you don't mind, could you let me know what they say when they do get back to you? 
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Jim Thomas

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Sure
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MyQ Community Manager, Employee

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Peter, thanks for the info. I've asked a team member to reach out to you as well. Someone will be in touch with you soon. Please keep an eye out for an email. Thanks, Chuck
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Rachel Buonafede

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I still have not rec'd any email about this
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MyQ Community Manager, Employee

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Rachel, someone should've emailed you last week. I've requested a team member contact you once more via email. Please check your junk mail as well. Thanks, Chuck
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Peter Eliasen

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I was contacted by customer support, but before I got back to them I tried on my own again last night to connect to my "hub" and this time the system functioned properly.  Maybe just needed a little time!
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MyQ Community Manager, Employee

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Peter, we are glad to hear you're all set. If you need support in the future, we're here for you. Thanks, Chuck