Server error (000)

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  • Question
  • Updated 5 months ago
I am getting server error 000 when trying to set up hub. After it asks if I have door sensor and I press yes, I get error 000.
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DaddySinister .

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Posted 10 months ago

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MyQ Community Manager, Employee

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DaddySinister, thanks for the info. I've requested a customer support agent reach out to you via the email associated with your account. We'll get this solved. Lauren
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Brandon Serna

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Can someone please contact me too? 000 server error on setup
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MyQ Community Manager, Employee

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Brandon, not a problem. I'll have a team member reach out to you shortly. Please keep an eye out for an email. Thanks, Chuck
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Justin Bowen

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I, too, am getting the same error when trying to log in to the app. I've been using the opener for about a week now.
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Chamberlain Admin, Official Rep

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Hi Justin,

We are experiencing an electrical outage at our Tucson facility today that has affected our myQ servers.  The Operations team is diligently working to restore service. Thank you for your patience while this issue is being resolved. We will communicate periodic updates.
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Kyle Porter

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Need to post this on your website or on this general page. Took me ten minutes to find this . I was assuming it was an app issue but if you don’t post in wide format your 800# is going to get slammed
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Rhodel De Claro

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Ok sounds like a nationwide thing, I'm having the same issue within the past hour starting at 12pm (Pacific time). Hope Chamberlain gets it resolved and doesn't require exchanging the unit.
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Chamberlain Admin, Official Rep

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Hi Rhodel,

We are experiencing an electrical outage at our Tucson facility today that has affected our myQ servers.  The Operations team is diligently working to restore service. Thank you for your patience while this issue is being resolved. We will communicate periodic updates.
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Rick Rolled

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Really.........I just reset my hub....
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Chamberlain Admin, Official Rep

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Hi Everyone,

 We are experiencing an electrical outage at our Tucson facility today that has affected our myQ servers.  The Operations team is diligently working to restore service. Thank you for your patience while this issue is being resolved. We will communicate periodic updates
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Chris@P

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Thanks for the update and do understand these type of issues do occur. Is there a status page that we can check for network/system status in general ?
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gryhnd

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Are you running your own servers in house? They should be in multiple colo facilities for redundancy, so even if one server farm goes down you have backup. Astonishing you don't have automatic fail overs for a company that denies every customer request for automation under the guise of "security".
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aploessl

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Agree with this 100%, especially being located in an oven like Tucson where the power could drop at any time. I'm starting to think the emperor has no clothes when it comes to this outfit....
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Chamberlain Admin, Official Rep

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Hi everyone,

Thank you for your input and we understand your concerns. We have redundant servers and multiple sites. Unfortunately the nature of the outage has slowed our recovery time.  We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support. We apologize for the inconvenience.
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Rick Rolled

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You guys are killing me....tried everything, nothing worked, then reset my hub and I still cant do anything
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jukens

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Is this a joke? Why in the world would I have to rely on your servers to manage my HomeKit connected device?
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Microsox

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The server holds the login info for every user. If it is down then your MyQ cant login and tell the device what to do.
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jukens

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None of my other HomeKit devices require login info to the vendor in order to control them through HomeKit. Adding the device that authenticates with HomeKit should be able to bypass any 3rd party authentication requirements.
(Edited)
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Microsox

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I think access to your home deserves a little extra security step. I believe they should have a backup server, but when it comes to a login I think they were on the right path.
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Chamberlain Admin, Official Rep

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Hi everyone,

Thank you for your input and we understand your concerns. We have redundant servers and multiple sites. Unfortunately the nature of the outage has slowed our recovery time.  We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support. We apologize for the inconvenience.
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gryhnd

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Must say, when I put together my kit for controlling my 8550 with Alexa and IFTTT, it didn't occur to me that it would become a great back up if/when Chamberlain's servers go down. I was still able to control my door remotely during the outage.
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jukens

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That is great, i expected the same functionality through my HomeKit homebridge.
(Edited)