Server error (000)

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  • Question
  • Updated 1 month ago
Unable to complete adding device in my app. I followed everything and got the wifi hub to add to my home network. It got solid green LED. When adding new device it ask if I'm using a door sensor. I clicked "Yes" and it keep giving me "Server error (000). Can't continue further.
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Tuyen

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  • frustrated

Posted 11 months ago

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Steve Williamson

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How is the wifi strength in your garage where the device is mounted?
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MyQ Community Manager, Employee

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Tuyen, I'm checking in with our support team to see how we can best resolve this. If they'd like to contact you, is your MyQ community email a good way to reach you? Thanks! Lauren
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Tuyen

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Wifi strength is good. I mount the device on the ceiling next to the opener like shown in the instructions. I was able to eat YouTube videos when I'm up on the ladder near where the device is mounted. It also happen the same thing before he device was mounted as well. It's the same thing when it was plugged in on the ground.
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Tuyen

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Yes, my email is good to contact me at.
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MyQ Community Manager, Employee

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John, sorry, didn't mean to ignore you. Thought you were already in touch with our technical support team. Is there something I can help with? Lauren
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Tuyen

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This is all I got from customer support. If this is what you're referring to then it doesn't offer me any troubleshooting tips or anything. Not sure what I can do with this:

Dear Ma Tuyen,

Thank you for contacting Chamberlain Technical Support. Below is a response to your recent contact with us.

I do apologize you are receiving this error. However, please bare with me as I look into this. I appreciate your patience and apologize for the inconvenience.

If you need further assistance or have questions, please feel free to email me back. If you would prefer that I call you back, please email me the best phone number and time to reach you. Please use case number 20171228-545331.

Sincerely,
Heidi
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John Ong

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Thanks Tuyen and Lauren, I guess we’re about the same. The phone support told me they’ll have somebody reaching out to me probably Wednesday, due to the holiday.
If I get anything more, I’ll share here.
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Tuyen

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Hi John,
I got this customer support number 800.528.5880 to call and they guy login to my account to troubleshoot and he said the reason was it have maxed out the number of doors which I only have one door so that's not true. We went through and reset the wifi hub which didn't help so the solution is to take everything down and bring it back to the store for a new one. Will let you know once I get a new one if it work or not.
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John Ong

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That's not much help from them. I called the same number too. The lady was super patience and helpful. We tried resetting the unit. Tried my setup using two separate phones to no avail. She has transfered my case to the Level 2 tech support staff. 
Did the guy tell you he's form level 2 support? 
I also have one door. I just got mine about 2 weeks ago from Amazon. I'd have to return it if swaping unit works out for you. I'll still report back if I get additional information from level 2 support.
Thanks for updating me. Felt so hopeless at times.
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Tuyen

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I returned the hub and got a new one and it work right away. Such an inconvenience to installed then take it down and install again but I'm relieved that it work now.
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budf15

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I had the same issue and could not find a solution.  I also had to return for a new one.
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John Ong

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I also got a replacement from Amazon. And that solved the issues. Not sure if it’s a hardware issue or really a server issue. Weird thing is mine worked for a few days. Then the opening and closing went out of sync. Then in the process of resetting everything, I couldn’t get the hub added back.
Just crossing my fingers this doesn’t happen to my new unit.
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Michael Bauer

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Any other resolution other than swap hardware.  I am now getting this on my Garage Hub after a bunch of resets to try to get the Home Bridge to work correctly.  I am pretty sure I can't send it back to Amazon since I bought the Garage hub last August.
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John Ong

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That’s disappointing to hear. I’d contact Chamberlain’s tech support for a replacement. Unless they have other resolutions. If they do, they didn’t contact me about.
The rep here seemed very responsive. But if definitely call and speak to someone. When I called end of last year, they had to transfer me to level two tech support. But they never got back with me with a solution. I just replaced mine.
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Cory Watson Bennett

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Support contacted me and was able to resolve problem, here are steps for posterity: 

1. Factory Reset MyQ (Hold Gear button until blue light flashes, Hold Gear again until it beeps) 
2. Open Chamberlain MyQ app and enter serial # 
3. It finds the MyQ and connect it to WiFi 
4. MyQ connects to WiFi and has solid green LED 
5. To continue setting up the MyQ I choose Garage Door Opener 
6. Next it asks if I’m using a door sensor, I respond YES 
7. Next it asks me to find the button on the door sensor, I click next 
8. App displays message “Sever Error (000)” ...it hasn't even ask me to press the door sensor button yet 

Solution (Do this after step 4 above): 
1.Press and hold button #1 until the yellow LED turns off, approximately 8 to 10 seconds. Green LED will stay on. 
2.Press and hold button #2 until yellow LED turns off. Green LED will stay on. 
3.Power cycle the hub. Unplug and plug back in. 
4.Proceed to add the garage door opener.
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Michael Bauer

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Cory - That cleared up the issue and I was able to get everything running -- the directions in the App need work.  From what I can tell when adding the Home Bridge when it says hit the learn button when adding a new garage door hit the the #1 or #2 button on the Garage Hub depending on how you configured it originally.
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Jason

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Doesn’t work for me. Still getting the server error. And customer service is completely useless since they are only open during the week.

Returning it.
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MyQ Community Manager, Employee

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Jason, we'd like to help. If you've not yet returned the device, I'm happy to have a customer support member reach out to you directly for assistance. However, we respect your decision. Thanks, Chuck 
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Alex Reid

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I’ve been on hold for 40 minutes. Same problem. Terrible “support”
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Kyle Porter

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It has been working for months and even this morning. Now when I try to open the app it gives 000 error code. Is the app broken? Garage opens with manual button
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Jeff Cowgill

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Same issue here.  It worked every day for months up until today.  Now all I get is the  error "The network connection was lost".
(Edited)
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Katie Beth

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Same mine is down
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Frank James

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I am in Australia and received the following email this morning...

"Dear myQ User,

We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause, and are currently restoring service.


Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.

Thank you for your patience while this issue is being resolved."
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Frank James

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Happy to say that It is back online now...
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Scott Williams

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I have the same issue since their outage (server error 000) called tech support they told me to try to log in from my computer , when I did their webpage would not load and said that there was an error on the page . Internet is fine and my computer has no other issues except for the chamberlan website which makes me think it is still a server issue.
Was working fine until their outage.
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RD SRIRAM

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Hi, I have the same problem. I bought the device today but unable to complete the setup process. Can you help me.
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Michael Bauer

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I completely wiped the all thday components to factory defaults. Along with this I went into the website login and deleted any devices it showed before starting reinstalling everything. There are better instructions if you search on the support site for wiping everything. I also received from tech support instructions for manually configuring the garage door part - contact them via the 800 number if things persist. They were pretty responsive.