I am trying to add a MyQ garage using my MyQ app and keep getting a sensor error. The MyQ Garage is on wifi (solid green LED). When I start to Add Device, it asks if I have a sensor and I say Yes. then I get the screen to prepare to push the sensor button, I hit NEXT, then hit the pairing button, but then get a page that says there's a sensor error. However, the MyQ Garage beeps as if it paired after I hit the button. There's no option to continue though, the app says I have an error and can't proceed. What can I do to solve this problem?
There has been no useful information and no resolution. Very frustrating. I have deleted accounts and then built new ones, deleted and reinstalled the app, even went out and bought a new myQ Garage but still get sensor error when I go to add my garage door Opener. Major software problem. I’ve tried 2 different sensors both with new batteries that tested good on a voltmeter.
That’s horrible. I mistakenly reset mine when I moved and now I can’t set it back up. If I can’t get this fixed this will be the last product I ever buy from them, garage door openers included. They should be ashamed of themselves, hadn’t had a problem with it in years previously.
I now have the exact same problem. The MyQ has worked for 1 1/2 years without problems until mid January. I have reset the the hub to the factory default and have tried two sensors. I have a ticket out and waiting for tech support to call back. Two weekends spent and still no resolution.