Second Opener won't connect to app

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  • Updated 2 months ago
I purchased a second Chamberlain garage door opener so I could have both on the wifi app.  When I follow the steps on the android app (there seems to be two possible paths) I get all the way to to seeing the myQ-XXX, I select it and try to add.  The app says it may take a few moments...   Then I get a message saying, "Unfortunately, the Chamberlain app has stopped working."  Again, I have tried thru multiple paths.  They all look like they will work and then fail in the end.  There is plenty of signal.  
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Dave Wilcox

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Posted 2 months ago

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Dave Wilcox

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I let the problem go for a while and then remembered something about the fact that the WIFI only works on 2.4 rather than the 5g wireless.  Very frustrating, but when I remembered that, and ran thru the setup again, everything worked.  I wish they would update their hardware to talk to the 5g wifi.  It also gets better range.