Scheduled garage door close - "For your security"

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  • Updated 2 years ago
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Just purchased the Chamberlain "MyQ" system. It installed great, but when I attempted to set up a schedule to always close the door at a certain time, I get a message stating:

"For your security, schedules to close a garage have been disabled until further notice. We apologize for the inconvenience"

Firstly, how is it insecure to CLOSE a garage door?

Secondly, when can I expect to have this functionality available?  I purchased this unit with the plan that the door would always be closed at a certain time of day. Not having this functionality is a deal-breaker, and will force me to return the unit immediately. 
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BobTheFactChecker

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Posted 2 years ago

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BobTheFactChecker

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I can see in your own post from a month ago by an official Rep (Kylie) that this functionality is supposed to be available:

https://myqcommunity.chamberlain.com/chamberlainmyq/topics/introducing-scheduling-in-the-myq-app
(Edited)
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Radek Jarecki

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Recently Chamberlain said that sometimes door may not close if sensor battery is low.
The only way I see it insecure is because you assume door will be closed at certain time, but in fact it may stay opened.

Instead of disabling the feature, they should notify a person that in certain cases door may not close.

Unless they are trying to cover also some other flaw. It happened to me one time that door got automatically opened instead closed! Which I reported but it never happened again and I don't know how to reproduce it.
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Anonymous

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Hey Bob, I have a chamberlain garage door opener, and I got around this issue by just not using the door sensor. When you connect the door to the app and it asks if you are using a door sensor, just pick "no." Probably only works if you have a chamberlain garage door opener though. 
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BobTheFactChecker

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Good idea, but have a Liftmaster opener here. Thanks for the tip though.
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Anonymous

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I think it will work for liftmaster, too, as long as the opener isn't too old. Definitely the better option if it works for you, because you don't have to rely on the door sensor to know whether the door is open/closed.
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BobTheFactChecker

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I am going to give Chamberlain until Monday EOD to reply. If a satisfactory explanation is not forthcoming, I will be returning the unit and expressing my extreme displeasure in my online review .
(Edited)
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Brian

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My assumption for why this feature was disabled was because of the false positives on the door sensor. I have the MyQ Garage and it works beautifully 95% of the time. Unfortunately, that other 5% of the time, I get a false notification that my garage door was left open, when in reality it was not. If I open the app, it shows the garage door is open. If I go tap on the door-mounted sensor, it usually fixes itself, so I blame the sensor.

That's fine - I worked around this by installing a $30 D-Link Wi-Fi camera in the garage so I can double-check anytime that happens. Then, even if the MyQ thinks the door is open, I know it's really closed.

BUT, if the MyQ thinks that I left the door open because the sensor got confused, it will try to close the garage door at the end of the day when my auto-close feature is scheduled. Since garage door RF signals do not distinguish between "close" and "open", my garage door automatically _opens_ at the end of the day instead! That's much worse that the false positive door-left-open notification!

Again, that's my own experience and my resulting assumption. For me, that would be enough to disable the feature and in my opinion probably causes enough concern to disable it globally.