Save Schedule Failed

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  • Question
  • Updated 7 months ago

I got a myQ right before the MyQ Garage. it's working fine, but I can't schedule anything. If I try, I would get a Save Schedule Failed error. I thought this error has been fixed with the app.

what's going on?

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Eric Sung

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Posted 12 months ago

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MyQ Community Manager, Employee

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Eric, thank you for reaching out. We're aware of scheduling issues and are actively working on this issue. More updates soon. Thanks, Chuck
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brianv

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Chuck - same problem. The reason I bought this device for my garage is because I’ve woken up in the morning and the garage is sitting open with all my stuff exposed to theft all night. I want this to close my garage after 10 minutes. Or at least close it every night at 10pm to make sure it is closed before I go to sleep. All the searches I’ve done show that the schedule issue is over a year old with no resolution.
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MyQ Community Manager, Employee

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brianv, understood. I'll provide an update as soon as I possible can. Chuck
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metalzack

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4 weeks ago still nothing eh?  why does your IFFTT feature work just fine yet this free feature doesn't?  
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Keith Gascho, Jr

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Good luck.  In July of 2017 I was given this response about the same issue: "Unforantley the scheduling is not working.  We are currently working on getting it fixed.  I do apologize for the inconvenience.  Thank you kindly."  Terrible customer service.  At least don't lie and say it is being worked on when there is no plan to re-instate the function.  
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brianv

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It just shouldn't be a hard feature to make work - the app can tell me how long the door has been opened - either auto close it or at least let the app pop up a message that says "your door is still open, click to close it".
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metalzack

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yea but that would make it too easy to bypass the paid IFTTT integration they rolled out.  Wouldn't want to miss out on that 1 dollar a month!