Safety Schedule Not Working

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  • Question
  • Updated 1 year ago
Last night, my safety schedule opened my door  instead of making sure it was closed.  When I reviewed the activity log, I noticed that when I last closed the door the notification received actually said "door opened".  What causes this?
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Tom K

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Posted 2 years ago

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Jim

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If you have a MyQ Garage, I suggest you replace the Door Sensor battery with a fresh battery.
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MyQ Community Manager

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- UPDATE -

Last month, we notified you about a system issue affecting MyQ Garage Model #MYQ-G0201 used in conjunction with the MyQ scheduling app feature. A low battery in the door sensor of the MyQ Garage could be prevent the door from closing as scheduled.

Our development team is committed to solving the issue as quickly as possible. We appreciate your patience while we create the software updates that will enable the scheduling feature to be turned back on in the near future. To ensure your equipment is working properly prior to the software update, please check and replace the battery if needed.

MyQ Garage - Door Sensor Battery Test:

  1. On your garage door, locate the door sensor.
  2. Press the button and release. Look out for 1 LED flash while pressing the button followed by a short beep and 2nd LED flash on the door sensor.
  3. Repeat Step 2 five (5) more times for a total of 6.
  4. If you do not hear 6 corresponding beeps from the hub or if the sensor’s LED does not flash every time, replace your sensor battery immediately (CR2450 battery).

A replacement CR2450 battery can be purchased from any major retailer that sells batteries. Test your battery every 6 months to ensure your MyQ Garage system continues to function properly.

Please be assured that you can continue to use your MyQ products and smartphone application in a safe and secure way. We apologize for any inconvenience this may have caused. Please visit http://chamberlain.custhelp.com/ for additional information.

Kind Regards,

The MyQ Team

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Doug Brown

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It is fair and understood that the schedule feature won't work if the battery in the door sensor is low/ dead.  So, why take the feature away for all of the users who have good working batteries?  Is there any update on this? It has been 5 months now.