Rule for reminding you if forget to close the garage door at night?

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I would like a rule that notifies when the garage door is open after a certain period in the evening.  Currently the notifications only work when an action (open or close) happens, but it needs to be able to notify after a "time" when the door is in a certain state (open).

Example:  If my garage door is in the open state and the time hits 10PM it should notify me.  Otherwise I wake up the next morning to an open garage door and cuss the MyQ as that's the only reason I bought the thing!

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Mark

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Posted 3 years ago

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Randi

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Hello Mark. Currently the alerts/rules can be set up to let you know the door opened after a certain amount of time, but cannot be set up to only alert after a specific time. I will put this is as a product suggestion for you. 
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gryhnd

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Great, so don't program it to do that...not sure of the issue there.

As for left open,n you can do that now. The app alerts when the door first opens, and you can also have it alert that the door has been left open for X period of time.
(Edited)
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Joseph Janiec

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The issue is that the alert system sucks and just forcing it to close at a certain time is not a good solution.

A simple alert if it's open after 9pm is all I want.  Explain to me how that works with the current system?  What if I open it in the morning on the weekend and forget to close it?  What if I get home at 8:30pm and then forget to close it?
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Dan

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You can set the left open for set amount of time in multiple periods, say in one hour increments, and you will be alerted at least within an hour of the door being left open and you can limit those periods to the night time hours..or all day.  In response to the auto-close, I am currently using that and have had no issues.  Someone mentioned what if it opens the door instead of closing it...I think the system knows when it is opened or closed, it doesn't just "tap the switch" so I don't think this would happen...but if it did, you can set the app to notify you that it did.  As for the comment about the car being in the way, if you don't have the sensors that tell the garage to stop when something is blocking them, you have a more important issue to take care of first.
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Richard

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No, you can set it to alert after a set amount of time, not a specific time. So if the door is open for an hour I can get message, but if a kid comes home at 10 and goes to bed, I don't get a message until 11 when we are asleep. We want, as promised by liftmaster, a message at 11 or whatever time we choose to be notified that the door is open.
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Dan

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Just trying to help you out brother, because the left open alert is never going to happen...don't know why, but if they haven't done it by now, they are not going to do it.  If one hour is too long, set a bunch of time frame alerts in half hour increments, or 15 minute increments....yes they are a pain to set up, but it does the trick.
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Dan

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This used to work about a year ago, but then they did some sort of update and it stopped working.  This is a no-brainer, in a way the technology is useless for a door left open
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Scott Voyek

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Has this been implemented yet?  When I purchased this, I assumed that this would be possible.  Very surprised that it's not.  This was the main reason I bought it.
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Jeff H

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I set up a couple of things in a separate app called WINK which is fairly powerful; So think what you are doing with it.  I have it set to email alert when the MyQ Chamberlain garage door has remained open for four minutes.  This is a value that I chose to use.  Set as you like it.

I think WINK would be a good backup app for the concern you have mentioned.

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Scott Voyek

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Thanks, I might be able to come up with a solution using WINK.  It's unfortunate that it has to be this difficult.  Here's my use case... I leave for work at 6:00 AM.  My kids leave for school at 7:20 AM and 8:20 AM.  I want to be alerted at 8:30 AM if the last kid forgot to shut the garage door.  The fact that I have kids leave at 7:20 AM complicate the situation, since it's ok if they leave it open until the last kid leaves.  I think I need to make two rules... 1) alert me if opened between 7:00 AM and 7:30 AM for 90 minutes and 2) alert me if opened between 8:00 AM and 8:30 AM for 30 minutes.  This should get me an alert sometime between 8:30 AM and 9:00 AM if the garage door is still open after they've all left.  It would have been much simpler if I could just create 1 rule to alert me if the door is open at 8:30 AM.

The other situation is that I would like to be alerted if the garage door is still open at 10:00 PM (bedtime) after having been opened any time prior.  

It seems that the root of the problem is that the current functionality is all event driven, but what I really want is to have the state polled.
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Jeff H

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Wink should be able to handle that.  You would simply make each of the situations you list as separate rules.  Not just one rule.
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Scott Voyek

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Does anyone have any suggestions for being alerted if the door is still open at night?  For example, I'd like to be alerted at 10:00 PM if the door is still open after having been opened any time within the previous 24 hours.  The only solution I can think of is to create 24 rules, one for each hour, that will generate an alert between 10:00 PM - 11:00 PM...

Rule 1:  Garage door is open for longer than 1 hour from 9:00 PM - 10:00 PM
Rule 2:  Garage door is open for longer than 2 hours from 8:00 PM - 9:00 PM
Rule 3:  Garage door is open for longer than 3 hours from 7:00 PM - 8:00 PM
etc.

But it would be so much simpler if I could just have 1 rule to alert me if the door is open at 10:00 PM regardless of when it was opened.
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Mark

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No, they cannot handle this one.  Seems to be a little too much for their developers as I've been asking for the same thing for 2 years now.  At the end of the day, it takes an "Open" or "Close" action to trigger a rule (or a timer for a rule).

What we're asking for is a specific "Time" to trigger the rule and well, they can't seem to figure that one out!

It would be nice though as that is THE MAIN reason I bought the stupid thing...if it were rocket surgery I'd understand, but this is really a pretty simple fix on their side, I just get the feeling there is no support for this product?
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Robbie

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Also I noticed that if the door is half opened, the rules will not fire off. It will only notify if the door is fully opened.
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Michael Farese

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I bet if you put the sensor higher up on your gargage door, on the top panel, it would work.  The sensor would be horizontal even if the door is only partially open and should trigger.
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Robbie

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I don't have a tilt sensor on my door, not sure exactly what the mechanism is that determines how the position is listed, but probably the travel/stop points.

I know if I open it all the way and start to close it, but stop it half way, wink sees it as "open" and will notify me after 10 mins that it's open and the myQ app shows it as stopped - but I can't create a rule on "stopped" to notify me.

If I do the opposite and open it from the closed position and stop it half way up, wink sees it as "closed" and doesn't send a notification, and the myQ app still sees it as stopped, and of course no rule can be created on that.

My plan was and is (once I actually do it) is to add a open/close magnetic sensor like a window/door sensor (or a reed sensor wired into the window/door sensor) and mount it at the top and if the door is opened more than an inch or two it'll be listed as open regardless of which direction it was coming from and I will have a wink robot notify me.

It's about the only solution I can think of besides myQ actually implementing things we as their customers are asking for so they we don't have to do workarounds.
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Michael Farese

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Do you have an opener with this built in?  Mine is an aftermarket piece that is connected to an existing door opener.  Maybe that's the difference.  Mine has a sensor on the garage door.  But, I still want to be able to tell it to alert me (or auto close) if the door is left open after a time (10:00pm, for example) and I am annoyed that this isn't available.
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Marcus

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The MyQ app should properly notify that the garage has been left open at a specific time.  It doesn't work properly for this.

I would like to Bump this post.  This is also one of the main reasons that one would purchase the garage door notification feature.  I would like the app to inform me if I have left my garage open at night for security reasons.  The way that it seems to work now is that it only triggers the notification that the door is open after a time is if the time period crosses the "left open" time.  So if you set an event to tell you that the door is open after 9 pm for 1 minute for example it doesn't work if the door has already been open for any time.  It misses the trigger.  I have tried multiple times to use the existing options to implement this feature and none of them seem to work. I think that informing the residents that the garage has been left open (or half open) after dark or at night is one of the most important features that this app could have and is also a great marketing tool for selling it.  It has been 9 months since this improvement was suggested and it appears that there has not been an success in implementing this feature.  I would like to program in a time in my app about dark time that would inform me if my garage door is open.  Every night, if I don't get a notification on my phone at that time then I have some assurance that my garage door is closed and not open (and not half open).  This should be an easy event trigger feature to implement in the app (For example, It is 9pm and the garage door is not closed...send event).  Could a MyQ representative re-suggest this feature and inform the developers the importance of this potential feature and let us know if you have any success.  Thanks.

(Edited)
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Scott Voyek

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I have devised a solution.  It's cumbersome, but it does the trick.  Basically, you need to create a lot of rules.  For example, if you want to be alerted that the garage door has not been closed after 9:00 PM after having been opened at anytime since 12:00AM...

1)  Garage door is opened for longer than 1 hour from 8:00PM-8:59PM
2)  Garage door is opened for longer than 2 hours from 7:00PM-7:59PM
3)  Garage door is opened for longer than 3 hours from 6:00PM-6:59PM
4)  Garage door is opened for longer than 4 hours from 5:00PM-5:59PM
5)  Garage door is opened for longer than 5 hours from 4:00PM-4:59PM
6)  Garage door is opened for longer than 6 hours from 3:00PM-3:59PM
7)  Garage door is opened for longer than 7 hours from 2:00PM-2:59PM
8)  Garage door is opened for longer than 8 hours from 1:00PM-1:59PM
9)  Garage door is opened for longer than 9 hours from 12:00PM-12:59PM
10)  Garage door is opened for longer than 10 hours from 11:00AM-11:59AM
11)  Garage door is opened for longer than 11 hours from 10:00AM-10:59AM
12)  Garage door is opened for longer than 12 hours from 9:00AM-9:59AM
13)  Garage door is opened for longer than 13 hours from 8:00AM-8:59AM
14)  Garage door is opened for longer than 14 hours from 7:00AM-7:59AM
15)  Garage door is opened for longer than 15 hours from 6:00AM-6:59AM
16)  Garage door is opened for longer than 16 hours from 5:00AM-5:59AM
17)  Garage door is opened for longer than 17 hours from 4:00AM-4:59AM
18)  Garage door is opened for longer than 18 hours from 3:00AM-3:59AM
19)  Garage door is opened for longer than 19 hours from 2:00AM-2:59AM
20)  Garage door is opened for longer than 20 hours from 1:00AM-1:59AM
21)  Garage door is opened for longer than 21 hours from 12:00AM-12:59AM

This will alert you sometime between 9:00PM-9:59PM.

If you need a narrower alert window, use more rules with narrower "from" windows and shorter "for longer than" durations.  Conversely, if a wider alert window would suffice, use less rules with wider "from" windows and longer "for longer than" durations.

I use this approach to alert me if my son has left the garage door open when he leaves for school in the morning and it has worked great.


This would be easier if there was a text file that could be edited to add rules, rather than having to use the GUI to create each of them individually.
(Edited)
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Don Nems

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I just used your suggestion above, and the web site does not even render the page properly with over about 10-12 alert rules. =)
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Scott Voyek

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Bummer... I have not run into this issue myself.  Currently have 14 rules displaying fine.
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chris886

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Bumping this for support.  C'mon Chamberlain!!!
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Don Nems

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Yeah definitively need this ability. Been looking into other systems that integrate with the MyQ like Wink and cannot do it there either. I really want automation to close it (not open) at certain times. So if I leave it open in the afternoon, it will close itself at a pre-determined time.

I can see not wanting automation to open it for fear of something erroneously opening your garage while you are on vacation or something. 

I like Scott Voyek's suggestion above as a work around. Very tedious, but appears to accomplish the goal.
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Robbie

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If you open the door from a closed position and stop it at any point, wink thinks it's still closed. The myQ app sees it as 'stopped' however you can't trigger rules off of a stopped status. I've asked as a feature request several months ago like "if stopped for more than 15 mins etc...." now if you close the door from an open position (fully open that is) and stop it halfway or whatever, wink sees it as open still and I will get the notification from wink, but not myQ since it's again considered 'stopped'.

What I'm doing is putting in a reed sensor with a open/close window sensor that will be linked to wink via zwave. If it's more than an inch or two apart it will be considered 'open' and I'll be able to send notifications out that way! No more worrying if Chamberlain is actually going to implement the features their paying customers are asking for, and it's sure as heck better than the tilt sensors I've read about.
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Mark Oliver

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Thanks for the idea above about creating several alerts to accomplish this.

However, I wanted to add to the discussion as I agree with the other posters that this is a feature that really should be a simple rule to create within the standard product.  I too bought this product solely for this purpose.  I will make sure I write a review on Amazon to make sure other potential buyers who are assuming the same thing as me don't make the same mistake in ordering this product.

The issue with the half open door is less concerning to me personally, but I agree this is something that could easily defeat the purpose of having this system.  It's a shame the process for implementing reasonable customer demands like this is so slow (or maybe just plain broken).  I have worked for a long time in engineering and customer support and would be ashamed if I had let something like this happen under my watch on the products I managed.

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Scott Voyek

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This situation if very disappointing.  I too, like many others, thought this product would provide me peace of mind by alerting me when I left my garage door open and this was a major factor when deciding to purchase it.  This wasn't based on a poor assumption on my part, rather it was based on the advertising.  On the Chamberlain MyQ webpage (http://www.chamberlain.com/smartphone-control-products/myq-smartphone-control) it clearly states:
  • Get notified if your garage door opens or if you forgot to close your garage door
I can easily get notified if my garage door opens, but not if I forgot to close it... not out of the box, anyways.  Instead, I had to devise a cumbersome set of rules to sort of get this ability... it's really an unacceptable solution.

I recently watched one of their promotional videos again (https://www.youtube.com/watch?v=_NyVv55Oh_o) and at 0:09 they clearly state:
If your garage door has been left open, the MyQ App will alert you.
While this statement is being made, there is also text on the video stating:
  • If your garage door has been left open, get alerts
As we all know, it's not as convenient as they make it appear.  Some might consider this false advertising.


Chamberlain - do you have any support people check these forums to see if they can provide any customer service to your customers who are looking for help?

In my opinion, this issue really needs some attention.  Having the ability to manually monitor the status of my garage door to see if I left it open IS NOT the same as getting notified and/or getting alerts when it has been left open.
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Joseph Janiec

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I was hoping to see this fixed in the app update today...  Fail

This is has now risen to the "government" level of incompetence.
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Joseph Janiec

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Thought I would check back on this... 7 months later.  Still nothing.  Lot's more problems showing up here with no communication from Sham-berlain.  Pathetic that companies are still run so poorly now that ratings and reviews are so much more accessible.  I'll be sure to spread my reviews around now.
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chris886

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Have you explored the scheduling feature on the app recently?  They did add a feature in allowing you to set a rule for opening/closing the garage door  at a certain time.

I now have mine setup that every night at 8PM the garage door closes if it's still open.  If it's already closed, it does nothing.  I have a similar rule setup for 8AM on weekdays.

I guess it doesn't solve the notifying portion exactly but does fix everything else.
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Joseph Janiec

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The problem with the forced closed time is if I open it later than that, it could be left open.  Also, I sometimes back my car up a little to work on it and if the garage door decides to close itself it could come down on my car because I'm not back far enough to block the sensor.  I just want an alert if it's left open.  I really can't imagine a more useful feature to have.  I may have times when I want to open or close it remotely.  I may have times when I want to check the status.  I ALWAYS, EVERY SINGLE DAY, want to know if it's been left open late!
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chris886

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All legitimate points.  The door has definitely tried coming down on top of random objects a few times at 8PM.  Luckily it's a pretty long warning period before it starts and I've always been there to break the light sensor.... 

Maybe their coders will finally see this message thread!
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Joseph Janiec

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Just another bump.  I see more people reporting this in new posts.  Apparently it's designed to not work the way you would want it to and ChamberLAME has no interest in fixing it.
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MyQ Community Manager, Employee

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Marcus, your well thought out suggestions are very much appreciated. I'm going to start by having these ideas reviewed by the product and development teams. Lauren
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Richard

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Lauren,
2 years ago you said you were presenting the ideas? Did you not do it back then when you said you would? Why should we believe you now? EVERY SINGLE TIME someone asks about this you give a generic "I'll pass this up the chain". Are they replying? Are they ignoring you? Or are you just feeding us excuses?
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Scott Voyek

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Richard,

Have you looked into the schedule feature? I used to feel the same as you, wanting to be notified when my garage door was left open, as was advertised. But the schedule feature that they did implement is, in my opinion, a better feature since I don't need to be in the loop to shut my garage door whenever it is left open. I can rest assured that it will be closed after the kids have left for school, even if I'm stuck in a meeting without access to my phone etc.
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Bob

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What if your kids left late for school one day and didnt shut the garage door?  Your door is then going to remain open all day.
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Scott Voyek

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Sure, it's possible. If it became a problem I would either adjust the schedule or schedule multiple times to close the doors after kids leave for school. Currently, I'm getting the functionality I need with 2 schedules... one that closes the doors at 8:30AM on weekdays and another that closes the doors at 10:00PM every day. It has worked well for me so far... Maybe others will find it useful as well.
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Marcus

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If I can guess what Chamberlain or LiftMaster problem is with their inability to implement the ability to inform one if their garage door is not closed is that their current programming is probably event driven and most likely doesn't keep a constant door position status. The garage door opener most likely only pushes an event message when an open or closed state goes from false to true. So there most likely is no software currently existing or running that is keeping track of the door position without some sort of re-write of the software to keep track of the last event received and assume this is the current door position. I could be wrong about this but this would make sense to me and would make it difficult to implement a status check if the garage is not in the closed position. However, I DO note that when I look at the door position in the app it tells me how long it has been closed or open. So there is already software there that knows the status of the door position possibly based on the last event message received.

The server or app could look at a user programmed time of day to see if the last message received from the door was a closed indication and if not then send a warning that the door may not be closed. I think this would be easy to implement. However, If the door was only opened half way this might not work properly for that case. The server may need to push the message in case the app is not running.
(Edited)
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Richard

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Chamberlain's problem is they don't give a damn about the customer once they get our money. They are too busy trying to find a new way to get more. I've heard they are now trying to set the remotes up as pay per use. $1 to open the door, and $1.50 to close it. They feel this is the way that the industry is moving, such as car washes, long distance calling, and toll bridges. 
(Edited)
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Anthony Nava

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I recommend the Wink app, you can link your MyQ or Chamberlain garage door and set a time from there. I have mine set up to send me a notification and email if my garage is open for longer than 10 minutes. The app is free and works on iOS and Android. Wink consolidates most smart home automation devices. I am not affiliated with them, but I am a proponent of their software. A caveat is that you need to purchase their Hub which you can find for about $50 online used. I also have my backyard lights automated to come on when the garage door is open between 5p.m. and 10p.m. for my wife, they then turn off after they are on for 10 minutes between those same hours.
(Edited)
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Mark

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Chuck, as much as we appreciate your response we have heard the same response many times in this forum over the last 2 years with no resulting resolution......
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MyQ Community Manager, Official Rep

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Mark, I'll certainly share any new updates with you when I can.  Chuck
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Richard

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Chuck, Laren apparently already expressed these ideas to the developement team 2 years ago and 3 weeks ago? Is it normal for your company to not respond to you when you give ideas? That has to be pretty disheartening to be ignored by your fellow employees so frequently. ALMOST AS BAD AS IGNORING YOUR CUSTOMERS!
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MyQ Community Manager, Employee

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Richard, feedback from members of this forum is not being ignored, but some implementations take time to complete. Lauren
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Richard

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Lauren, it's been two years: T-W-O Y-EA-R-S, Since we were told that the message would be passed up the chain. Two years later when asked for an update the response in that you'll pass the idea up the chain. So there are two options; one, it wasn't done two years ago, or two, it's just a canned message to dismiss us. Legitimate answers now would be, we suggested it and it's not going to happen, we suggested it and it can't happen, we suggested and it will happen, we suggested it and it's being planned in the future, we suggested it and they are looking into it, or we don't take suggestions from customers. Note all those answers start with "we suggested it" as in the past tense.
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Anthony Nava

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I'm simply providing a solution for the notification at a specific time, which apparently does not work for many individuals. There's no need to bicker about third-party Integrations, wink works for me for the exact situation described in the original thread. Your sarcasm was lost on me but carry on and have a nice day, I'll see my way out.
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Mark

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I fail to see how your solution solves the original problem. Your solution says wink will notify if the door has been open longer than a set time span. The MyQ app does this already. For instance, just like your example.... If the door is left open longer than 10 minutes we get notified, but what we really want is to be notified at a particular time. In other words, I don't care that the door has be opened for 10 minutes or 10 hours, but I would like to be notified if it's left open at 10PM.
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Anthony Nava

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You have another robot as a gatekeeper to the one running the command that only runs at 10pm. So robot 2 will send a notification if the garage has been open for longer than x minutes at any time in the day. Robot 2 is only ran when robot 1 triggers it at 10pm
(Edited)
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RonR

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Anthony, I am confused. what does Robot 1 do to trigger Robot 2? Does this achieve what everyone is trying to do? Notify if garage is left open after a certain time?