Retrofit kit all of a sudden giving door close error

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  • Question
  • Updated 11 months ago
I installed the retrofit kit a year ago and all was well now I cannot close the door I get a door close error. Nothing has changed. Please help.
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Tony

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Posted 12 months ago

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MyQ Community Manager, Employee

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Hi Tony, in some cases the open door interferes with the signal. Please try rotating the MyQ Smart Garage Hub 180 degrees from its current position. Let me know if this does the trick. Chuck
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Tony

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Thanks. To be clear this is a retrofit kit so I replaced the door opener control panels (2 doors) and installed the gateway. I moved the gateway up on my shelf to give better line of sight so I will see if that works as you said. Fingers crossed... 
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Tony

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Unfortunately it did not work. First try and received the error again. Please help!
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MyQ Community Manager, Official Rep

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Tony, I'm looking into an answer for you. More soon. Thanks, Chuck
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Tony

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Thanks. This is driving me nuts. We purchased this kit and it worked flawlessly now it's useless if I cannot close the door. We have 2 doors and both have the same issue.
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MyQ Community Manager, Employee

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Tony, I've requested that a customer support agent contact you to help solve this issue. Look for an email shortly. Chuck
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Tony

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Thanks I have not received anything yet.
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MyQ Community Manager, Employee

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Tony, yesterday customer support sent an email to the address associated with this account. Look for a second email by tomorrow, and definitely let me know if you don't see anything. Lauren
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Tony

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It was in spam :-) thanks
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MyQ Community Manager, Employee

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Tony, glad you found it! Lauren