Reset after Phantom operation, now can't reinstall

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  • Updated 10 months ago
I had some phantom operation as described in previous posts.  I reset both openers (Linear from 2009) and cleared all codes.  I have a MyQ-G0201 Hub and a G0303-SP to enable Homekit operation.  Two door sensors.  So after resetting everything back to factory, I can't reinstall at all.  Following the prompts in the MyQ app or on the website keep giving me an error 217 when I try to add the place for the 0201.  I haven't even tried adding the door sensors or the Homekit side yet... simple stuff to start, but nada.  Thoughts?
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Damon Strickland

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Posted 11 months ago

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MyQ Community Manager, Employee

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Damon, I've asked a customer support agent to help diagnose your issue. I'll report back as soon as possible. Lauren
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MyQ Community Manager, Official Rep

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Damon, I've learned that error 217 can be the result of a host of issues, and is best resolved over the phone.  When you have a minute, please send your phone number to: social@chamberlain.com and include "forward to Lauren" in the subject line, and someone from our tech support team will reach out after the holidays. Thanks, Lauren

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Damon Strickland

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So I followed these exact instructions on 27-December.  I've heard no response from anyone at Chamberlain, even after two weeks.
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MyQ Community Manager, Employee

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Damon, I am very sorry about this and thanks for letting me know. I'm going to have a customer support agent email you again and you two can share phone information. I am very sorry for this delay. Lauren
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Damon Strickland

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After 2 weeks beyond when I sent the details the customer support group asked for (sent January 16), I’ve heard nothing. Does Chamberlain stand behind its products? This is very ineffective customer service. It demonstrates to me that if I don’t continue to make noise, perhaps the problem goes away in the company’s eyes. Very frustrated. Over a month and I’m no closer to any remediation. Please have someone respond to the serial number response I made.
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MyQ Community Manager, Employee

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Damon, I am sincerely sorry your issue has not been resolved. A customer service agent will be following up with you in the morning. Lauren