Remote wont work

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  • Problem
  • Updated 1 year ago
I installed the gateway last night and hooked up the app.  After that, the only way I can open my garage door is with the app.  Not with the orignial openers or keypad.  Why is that and how do I fix it?
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Matt Reinan

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  • upset

Posted 3 years ago

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Todd Bernhard

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This has less to do with the app than with how garage door remotes are programmed.

A short press on the program button says 'hey, i'm going to press a remote and you need to learn it so it will open/close the door'

A long press says 'forget all existing remotes and start over with the one I'm about to press'

You probably did a long press, making the app the only working remote. Do the Short Press method for the other remotes to restore functionality.
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Karthik K

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I know this response is 2years old. Yet, thank you! :-)
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Dawn, Official Rep

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Matt - Reprogramming the remotes and keyless entry should take care of the issue. Like Todd said, when you do program them, be sure it's a quick press and release of the learn button. 

Answer Title: Video - Program a remote control
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/2773

Answer Title: Video: Program Keyless Entry
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/2777