Reconnecting and controling opener after router reboot

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  • Question
  • Updated 8 months ago
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Almost 12 hours needed after router reboot before being able to control garage door again
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Pierre Thibodeau

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  • confused

Posted 8 months ago

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8 months ago
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Michael Parker

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It was server power outage on chamberlains end and when power came back some issues with the server are the cause of your 12 hour outage
2018-06-08T12:30:24+00:00
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Pierre Thibodeau

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Hi, thanks for taking the time, this situation happens each and everytime the router is rebooted though.
2018-06-08T15:59:16+00:00
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Michael Parker

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Sounds like a bad router then I don’t have those issues on my firewall or access point reboots
2018-06-08T16:21:30+00:00
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Chamberlain Admin, Official Rep

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Hi Everyone,

We were able to post updated information regarding the MyQ service interruption on all of our customer facing websites yesterday and this morning when the MyQ Service was restored. 

We are sorry for the inconvenience and if the note was missed, it appeared in the “About” section of the MyQ Community.  We also appreciate your feedback on our Technical Support website. In order for us to make improvements, can you please provide more details as to the what was not working specifically and the specific URL of the website that you are referring to? 

Thank you in advance for your feedback as we continue to make improvements to our customer communications. 
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