recent app upgrade, alerts no longer working iOS 11.2.2

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  • Updated 9 months ago
After the latest upgrade to the app, notifications of open garage are no longer working.  Test does not come through either
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Tamir Talmon

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Posted 10 months ago

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MyQ Community Manager, Employee

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Tamir, thanks for the info. I've requested a customer support agent reach out to you for assistance. We'd like to get this figured out for you. Please keep an eye out for an email. Lauren
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MyQ Community Manager, Employee

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Scott, try troubleshooting with this guide and if you still need assistance, let me know: http://bit.ly/2EoTKvC. Thanks, Chuck
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Tamir Talmon

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I still have not received an email regarding this issue
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MyQ Community Manager, Employee

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Tamir, thank you for following up. We will check on that with our support team. -Chuck
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MyQ Community Manager, Employee

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Tamir, we have shared your information with our support team and you should be hearing from them soon. Thanks, Chuck
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Scott Ware

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I receive an email from Support three days ago and replied.  I have followed all of the steps.  No Alerts or emails are being sent.  No responses from Chamberlain.  Getting irritated with the lack of support on this issue.
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Tamir Talmon

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I have tried all of these troubleshooting steps. They were the first thing that was tried prior to commenting on this forum.
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Ronald

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I'm having the same issue.  I know the history is working with the myq device but my email alerts are no longer working and also I'm not able to use the app to open the door.  the device sucks!
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MyQ Community Manager, Employee

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Ronald, if you have a Smart Garage Hub or MyQ Garage, this guide may be helpful: http://bit.ly/2sgA76l. Let us know if you still need assistance and please share more details about the issue you're experiencing, so we can find the best way to help. Thanks, Chuck
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Tony Sassano

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Chuck, none of the steps in the guide resolve the issue of not receiving alerts. I have email and push alerts set up for open/Close on all 3 of my Chamberlain WiFi openers and none of them are working.
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Ronald

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Please re-read my complaint. Your support team isn’t listening to the number of complaints you are getting. WE ALL HAD EMAIL ALERTS WORKING FINE UP UNTIL A COULLE OF WEEKS AGO! The test feature via the WEB URL works fine. Something broke and it isn’t on our ends or or doing or standing on the left foot and hold your device in the right hand with my grand mother’s bible in the other. Your steps suggested does nothing to address the email alert complaints! And the open nd close door feature it hit me mos works sometimes nd onetime it doesn’t that ha been the car for years since I bought it and I was an early Adopter of the product.
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Robin Hildawa

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I have the same issue! 
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MyQ Community Manager, Employee

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Robin, have you tried our How To Guide, here: http://bit.ly/2FVUrfs? Let me know if that helps or if you need further assistance. Thanks, Chuck
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Tony Sassano

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Alerts hsitory for all 3 of my openers is shown within the app but I do not receive email or push notifications. Test alerts seem to come through just fine. But no alerts are working and I have taken the steps to delete all alerts and uninstall/reinstall the app, etc. this has been an issue for close to a month now.
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Tony Sassano

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as of this morning, open/close PUSH notifications were working for my openers. However, EMAIL alerts were still not working.
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Tony Sassano

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as an interesting side note...all my alert history now shows duplicate entries for each open and close event:

8:28 AM - Door 1 (Main) just closed
8:28 AM - Door 1 (Main) just closed
8:27 AM - Door 1 (Main) just opened
8:27 AM - Door 1 (Main) just opened
8:03 AM - Door 3 (Side) just closed
8:03 AM - Door 3 (Side) just closed
8:03 AM - Door 3 (Side) just opened
8:03 AM - Door 3 (Side) just opened
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Kurt Lichtner

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Same issue here ... looking into my email and the last email alert I received was Jan 23rd.

I've tried enabling app notification for my alerts as well, and nothing.  

Would love to get this going again.
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MyQ Community Manager, Employee

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Kurt, thanks for the info. Please look for an email from customer support. Chuck
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Tony Sassano

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Hey Chuck, can I get an email from customer support? I've made 3 posts within the last 5 days without any contact from Chamberlain. the last email email alert I received was on 30 January. we'd all like this feature working again, not just Kurt.
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MyQ Community Manager, Employee

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Tony, I will report your issue right now and have a support agent reach out to you as soon as possible. Thanks, Chuck
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Tony Sassano

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Thank you
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Tony Sassano

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Sylvain is correct. Here are the full instructions from Chamberlain:
We do have a fix: Delete the MyQ devices and gateway (place) off the account and then delete the account from the website. Recreate the account and then add devices back on. Any account created will automatically be on the latest version.

to delete devices:

1. Log into your MyQ® Account
2. Tap the Action Bar
3. Tap Places
4. Tap the gear icon on upper right corner of screen
5. Tap the place that the device is on
6. Press and hold the device that you want to delete, until you get a pop up
7. Tap Delete Device
8. Tap Yes, delete

Delete places

Log into your MyQ Account
2.Tap the Action Bar
3.Tap Places
4.Tap the gear icon on upper right corner of screen
5.Press and hold the place that you want to delete, until you get a pop up
6.Tap Delete then tap Yes, delete

delete the account:

Deleting a MyQ® account can be done at the MyQ website only. To delete an account, please follow these instructions:

Note: You must delete all devices from the account before you delete the gateway, then delete all gateways from the account before you delete the MyQ® account.

To delete the MyQ® account
1.Log into your MyQ® account.
2.Click the gear button and choose the Place (orange bar).
3.Delete any Devices on the account by clicking the trash can.
4.Delete the Place by clicking the trash can.
5.Click Save and Close.
6.Click the person icon on the right side of the screen near "Welcome, _______"(user's name) .
7.Click Delete this account at the bottom of this screen.
8.You will be asked Are you sure you want to delete this account?, confirm by clicking Yes, delete.

Create a MyQ account using the previous email address (_____@_____.com, if you use another email account you will get a 310 error). This recreated account will be on the latest version.

The you will add your garage door opener to MyQ

1.Log into your MyQ® account.
2.Tap the + sign or Add a Device
3.Tap Add New Hub
4.Enter MyQ serial number
5.Name the location
6.Tap Save
(Edited)
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Sylvain Tibodo

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Here it's what you have to do guys. You have to delete your account and create a new one (Sign in like the first day you purchased the MyQ). You can keep the same email as before. When this is done, you have to re-program your garage door opener with the hub. I did that and now everything is working as before the update to IOS 11.2.2. 
(Edited)
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MyQ Community Manager, Official Rep

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MyQ Community members,
 
We have resolved the technical issue that caused email notifications to not get sent to MyQ users. This morning, the solution has been deployed and your MyQ app will update automatically.

Thank you for your patience as we worked to resolve this issue. 

-MyQ Team
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Tony Sassano

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Ironically it was working just fine after I performed the steps above until this morning. When I got home this afternoon, I did not receive email notifications for the 2 openers that were used. The open/Close events don’t even show in my history.