Random opening

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  • Updated 2 months ago
Hi I just had a new garage door and opener installed less than 30 days ago.The opener is a B550 MyQ . Tonight my neighbor called me to say the door is open- and I m not in town. They were able to shut it with the outdoor keypad control. This has never, ever happened to me with any opener. I need this fixed now or the opener returned. MyQ app lists the door offline.Please advise, thank you.
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tom flanagan

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  • upset!!!

Posted 2 months ago

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Pm

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It's good to have good neighbors. I suspect that this is a new feature, i.e. Chamberlain opens garage doors randomly through MyQ so people think you are home. Kind of the same principle of turning on lights randomly. Ok, I am joking out of frustration with the poor home automation integration for which they even charge.

Having said all that, while other people have also reported random openings quite possibly caused by MyQ, could it be that one of the neighbors is triggering the opening of the door? These days that is less likely with all the rolling codes, etc. but it's something to look into before sending the opener back. 

Btw, you said that the MyQ app lists the door as offline. Does that mean you can't control the door through your app (that's probably the case since your neighbor had to close it for you). Were you ever able to control the garage door through the app?
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tom flanagan

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Hi correct the my q was off-line when this happened.it worked for 2 days then off line. My assumptions are bad circuit boards in the unit...which is less than 30 days old...
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suzanne wolff

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Call them. First change the wires from the control panel to the motor. Make sure to use insulated Staples. Then change your codes. Chamberlain will most likely send a new control unit
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tom flanagan

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Thank you, will do...